Call Center Agent📣 Job Ad

Join EED Clinic as a Call Center Agent!
In this role, you will be the first point of contact for our patients and potential clients. Your main responsibilities will include:

• Answering phone calls in a polite and efficient manner.
• Providing accurate information about medical services, working hours, and service prices.
• Directing calls to appropriate departments or specialists.
• Conducting sales calls to promote medical services and special offers.
• Scheduling appointments for new and returning patients.
• Following up on previous calls to ensure customers receive the required service.
• Regularly updating the customer database.
• Analyzing call data to identify trends and improve performance.
• Assisting in the preparation of reports and documents related to the call center.
• Carrying out additional administrative tasks as needed.

Required Skills and Experience:
- Strong communication skills to effectively engage with diverse age groups.
- Effective listening skills to understand client needs and offer appropriate solutions.
- Problem-solving skills to address inquiries and complaints calmly.
- Proficiency in computer programs and clinic management systems.
- Attention to detail and ability to multitask.
- Ability to work under pressure in a fast-paced environment.
- Sales skills to persuasively present offers and encourage appointment bookings.
Personal Attributes:
- Politeness and respect when dealing with customers.
- Patience in handling difficult situations and complaints.
- Flexibility in adapting to challenges.
- Team spirit and the ability to work well within a team.
Eligibility Requirements:
- Open to Saudi nationals or children of citizens or citizens’ spouses.
- At least a high school diploma.
- Proficiency in Arabic and English (spoken and written).
- Full-time availability.