Call Center Agent📣 Job Ad
in Bupa Arabia
4 days ago
4 days agoShare
 | Contract Type | Seasonal |
 | Workplace type | On-site |
 | Location | Jeddah |
Join Bupa Arabia as a Call Center Agent!
We are seeking a dynamic individual to provide exceptional customer service at our Jeddah location. As a Call Center Agent, you will play a vital role in ensuring our clients receive accurate information regarding our network, products, and services.
Key Responsibilities:
Skills Required:
We welcome applicants with a minimum of a Bachelor’s degree seeking an internship or entry-level position.
We are seeking a dynamic individual to provide exceptional customer service at our Jeddah location. As a Call Center Agent, you will play a vital role in ensuring our clients receive accurate information regarding our network, products, and services.
Key Responsibilities:
- Deliver high-quality customer service and maintain professional communication skills.
- Possess thorough knowledge of all departments, products, and services to provide accurate information confidently.
- Identify recurring issues and ensure the correct information is sent for prompt corrective actions.
- Utilize various systems for preauthorizations, claims research, contract interpretation, and provider network status.
- Interpret client and provider contracts while managing inbound calls effectively.
- Enhance customer satisfaction for both internal and external clients while continuously improving service delivery.
- Handle customer complaints competently and resolve issues with minimal supervisor intervention.
Skills Required:
- Experience in customer service or call center roles.
- Proficient with computers and capable of navigating various software applications.
- Ability to multi-task in a fast-paced environment and thrive under pressure.
- Strong troubleshooting, problem-solving, and basic analytical skills.
- Excellent follow-up abilities and conflict resolution skills.
We welcome applicants with a minimum of a Bachelor’s degree seeking an internship or entry-level position.
Requirements
- Requires 0-1 Year experience
