Call Center Manager

Join Our Team as a Call Center Manager
We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations in Jiddah. The ideal candidate will possess a strong background in managing call center projects, ensuring the delivery of excellent customer service, and implementing quality assurance processes.

Key Responsibilities:

• Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
• Develop and implement strategies to enhance service quality and operational efficiency.
• Oversee quality assurance services to ensure compliance with standards.
• Prepare performance reports, analyze data, and follow up on key metrics to track progress and productivity.
• Conduct regular training and coaching sessions for team members to improve skills and knowledge.
• Collaborate with other departments to align call center objectives with overall business goals.
• Manage a team of call center agents, providing support and guidance to foster a positive work environment.

Qualification:

• Bachelor’s degree in business administration, Communication, or a related field.
• Minimum of 6 years of experience in managing call center projects.
• Fluent in both Arabic and English, with excellent communication skills.
• Demonstrated experience in quality assurance services and processes.
• Strong analytical skills with a proven ability to prepare and present performance reports.
• Ability to motivate and manage a diverse team effectively.

A PR manager with at least 5 years of experience in public relations and media is required, possessing outstanding leadership skills and the ability to build relationships with various entities and organizations. The candidate will be responsible for developing and implementing public relations strategies, managing corporate reputation, and enhancing the company's image in the local and regional market. Main tasks: • Managing and developing relationships with media and press • Planning and implementing media campaigns and events • Preparing and drafting press releases and media content • Supervising the public relations team and guiding them • Managing media crises and communicating with the public • Developing relationships with strategic partners • Preparing regular reports on public relations activities.

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