Customer Service Representative Jobs in Jeddah

Tasks and Responsibilities

* Welcoming customers and greeting them inside the branch.
* Explaining rental options, offers, and available services.
* Entering customer data and preparing rental contracts.
* Verifying the required documents (identity, license, payment methods).
* Delivering and receiving cars according to approved procedures.
* Following up on reservations, modifications, and cancellations.
* Dealing with customer inquiries and complaints and resolving them professionally.
* Coordinating with other departments such as maintenance and fleet.
* Achieving sales targets and additional services.
* Complying with company policies and quality procedures.

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

• Responding to customer inquiries promptly via calls, cases, and chats.
• Managing complaints and shipment disruptions with professionalism.
• Coordinating with internal teams for timely resolutions.
• Conducting regular meetings with customers to enhance service delivery.
• Identifying value-added services to promote customer engagement.

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Proven track record of driving change and innovation.
• Excellent communication and decision-making abilities.
• Proficiency in MS Office applications.

We are looking for a receptionist and salon supervisor who is professional, well-organized, and capable of managing daily tasks efficiently.

Job responsibilities:

▫️ Manage the reception, greet clients, and provide a unique experience from the first visit
▫️ Answer calls and messages, organize bookings and appointments (4 days a week as a receptionist)
▫️ Supervise the workflow inside the salon and monitor service quality and team commitment (4 hours daily as a supervisor)
▫️ Follow up on daily operations, organize tasks, and coordinate with the team to ensure professional workflow
▫️ Handle inquiries and direct them appropriately while maintaining an organized and professional work environment


Requirements:
Excellent communication skills and politeness in dealing with clients
Organized personality and capable of managing multiple tasks efficiently
Responsibility and good judgment in a fast-paced work environment
Attention to detail and professional appearance
Previous experience in reception or salon field is preferred

• Guest Reception & Support: Warmly greet guests, manage bookings, and provide information about spa treatments, ensuring a relaxing atmosphere.
• Operational Support: Maintain efficiency at the reception area and assist across wellness facilities, ensuring alignment with Miraval’s holistic vision.
• Cashiering: Handle transactions accurately and prepare daily financial summaries.
• Revenue Generation: Encourage upselling of retail products and wellness services to enhance guest experiences.
• Guest Engagement: Build positive relationships and ensure guests feel supported throughout their wellness journey.
• Team Collaboration: Work with spa staff to create a seamless guest experience.
• Administrative Excellence: Manage appointments and maintain organization at the reception.

Required a hostess to join our team in the restaurant and hospitality sector.

Main tasks:
• Welcoming guests in a professional and friendly manner
• Managing reservations, waiting lists, and organizing seating efficiently
• Providing a distinctive welcoming experience that reflects the brand identity
• Coordinating with the service team to ensure smooth operations
• Maintaining cleanliness and organization in the reception area
• Dealing with guests in a professional manner and meeting their needs

Requirements:
• Previous experience in hospitality or customer service
• Excellent communication skills and a pleasant personality
• Ability to organize and work under pressure
• Professional appearance and a positive spirit
• Ability to work in shifts and as part of a team

• Enhance onboarding processes and ensure a smooth experience for new joiners.
• Plan and coordinate all onboarding activities for virtual and onsite employees.
• Design remote onboarding programs and facilitate digital training.
• Guide new employees on HR systems, organizational policies, and remote work protocols.
• Collaborate with IT to provide necessary equipment and access for new hires.
• Manage completion of onboarding documentation and mandatory training.
• Be the primary HR point of contact addressing employee inquiries.
• Maintain and update employee personnel files and the IsDB Employee Handbook.
• Process employment documentation and coordinate pre-employment verifications.
• Support HR functions and projects to ensure efficient operations.

• Bachelor’s degree in HR, Business Administration, Management, or related field.
• 3-5 years of experience in HR operations or onboarding.
• Professional HR certification is a plus.
• Fluent in English.

• Strong coordination and organizational skills.
• Excellent communication and customer service skills.
• Experience with onboarding programs and HR information systems.
• Knowledge of employment documentation and stakeholder management.

We are looking for a polite and distinguished employee for the position of (Cashier and Customer Service) to join our team at Al-Andalus Mall - Jeddah. You will be the first point of contact for children and their families, responsible for providing them with a wonderful first impression that reflects our level of service and entertainment.

Responsibilities:

Welcoming visitors with a warm greeting and a smile, and providing clear information about play packages and available offers.

Managing sales and ticket issuance through the cashier system accurately and quickly to ensure smooth entry for visitors.

Receiving payments (cash or cards) and ensuring their accuracy, and closing the cash register accurately at the end of the shift.

Responding to customer inquiries and solving simple problems flexibly, professionally, and positively.

Maintaining the organization and calm of the reception area to provide a comfortable experience for parents.

Requirements:

Excellent communication skills and a high ability to interact kindly with children and parents.

A professional appearance and a positive, cheerful spirit suitable for the entertainment work environment.

Good arithmetic skills and high attention to detail to prevent financial errors.

Commitment to punctuality and the ability to work on a shift system (morning/evening) and weekends.

Benefits and Working Hours:

A fun, lively, and energetic work environment.

Competitive salaries and bonuses determined based on efficiency.

Working hours: changing shift system (6 working days a week / one variable day off).

Work Location and Interviews:

Location: Jeddah - Al-Andalus Mall (first floor) - Kids Island branch.

Application: Through the Sabbar app or by visiting our branch, and candidates will be contacted to schedule personal interviews at the branch.

• Process and confirm guest room reservations through phone, letter, or fax.
• Input all reservations into the computer and respond to inquiries and requests regarding reservations.
• Stay updated on promotions and follow procedures for all hotel reservations.
• Show complete product knowledge and apply rate management effectively.
• Maintain an established filing system and compile reports as required.
• Promote good public relations and aim to maximize business.
• Ensure all incoming calls and emails are handled according to Rotana standards.
• Organize visa requests for guests and upsell whenever possible.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus