Hotel Front Office Receptionist📣 Job Ad

About Al Khozama Hotel & Residences KAUST

Al Khozama Hotel & Residences KAUST is situated in Jeddah, Thuwal, at the heart of King Abdullah University of Science and Technology (KAUST). The property offers convenient access to the university, health centers, and surrounding residential areas. It provides a variety of accommodation options, including elegantly furnished rooms, suites, and luxury residences that meet international hospitality standards. Guests can enjoy multiple dining venues, comprehensive recreation and business facilities, a dedicated 5-star conference and banquet team, a fully equipped gym, and a female-only spa, all focused on comfort, wellness, and professional service.

The Role of Hotel Front Office Receptionist

Al Khozama Hotel & Residences KAUST is seeking a Hotel Front Office Receptionist for a full-time, on-site position based in Jeddah. This role is responsible for welcoming guests, managing check-in and check-out procedures, handling room reservations, and responding to guest inquiries in a professional and courteous manner. The Front Office Receptionist contributes to a smooth guest experience by supporting front office operations and upholding the hotel’s service standards.

Key Responsibilities

• Operate the front office systems effectively.
• Answer phone calls and manage guest communications.
• Coordinate with housekeeping and other hotel departments to ensure seamless service.
• Maintain accurate records of guest information and process payments.
• Address guest feedback and resolve inquiries promptly.
• Provide comprehensive information about hotel services and local amenities.
• Ensure that the lobby and reception area remain organized and presentable.

Qualifications and Experience

• High school diploma.
• Experience with receptionist duties and front office operations, including check-in/check-out and reservations.
• Previous experience in a hotel front office or a customer-facing role is preferred.

Required Skills and Attributes

• Strong customer service skills with a focus on guest satisfaction and professional hospitality.
• Excellent phone etiquette and the ability to manage multiple calls and inquiries efficiently.
• Clear and confident communication skills, both verbal and written, in English; additional languages are an advantage.
• Ability to use hotel management systems and basic computer applications (*, MS Office) effectively.
• Attention to detail, reliability, and the ability to handle cash and card transactions accurately.
• Strong organizational skills, with the ability to prioritize tasks in a fast-paced environment.

Work Environment and Location

This is a full-time, on-site position located at Al Khozama Hotel & Residences KAUST in Jeddah, Thuwal. The role requires daily presence at the hotel premises to support front office operations and guest services within a dynamic hospitality environment.