Front Desk Receptionist📣 Job Ad

About Stella Stays

Stella Stays is a hospitality brand focused on redefining modern living through tech-driven, designed spaces. Established in 2019, the company has grown to offer fully furnished homes across MENA, emphasizing seamless online booking and instant move-in experiences. Stella Stays operates with a team that thrives in a high-growth environment, aiming to innovate within the hospitality sector.

The Front Desk Receptionist Role

Stella Stays is seeking a Front Desk Receptionist to join its team in Riyadh, Saudi Arabia. This full-time position requires a highly organized and detail-oriented individual responsible for ensuring smooth daily operations, delivering exceptional guest experiences, and facilitating effective communication among various stakeholders. The role is central to maintaining property readiness and guest satisfaction.

Core Responsibilities

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, negotiating favorable contracts.
• Maintain data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and appearance of the reception area.
• Assist with ad hoc administrative tasks as needed.

Required Qualifications and Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in Operations and Front Desk management, preferably within the hospitality industry.

Key Skills and Attributes

• Strong organizational and multitasking abilities, with keen attention to detail.
• Excellent communication and interpersonal skills for effective interaction with guests and stakeholders.
• Proficiency in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Our Work Environment

Stella Stays fosters an environment for ambitious, fast-moving individuals who thrive on growth and innovation. The team is dedicated to building new solutions and making a tangible impact within the industry.