Front Desk Receptionist📣 Job Ad

About StellaStays Inc

StellaStays Inc is focused on redefining modern living by creating tech-driven, designed spaces for short and long-term stays. Since its inception in 2019, the company has grown to offer fully furnished homes across MENA, emphasizing seamless online booking and instant move-in experiences. The company aims to disrupt traditional hospitality with a forward-thinking approach, supported by a team that thrives in a high-growth environment.

Front Desk Receptionist Role

StellaStays Inc is seeking a Front Desk Receptionist to join its team in Riyadh. This full-time position is suitable for an individual with 0-1 years of experience. The role requires a highly organized and detail-oriented professional to ensure smooth day-to-day operations, deliver exceptional guest experiences, and facilitate effective communication among various stakeholders.

Key Responsibilities

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock count to maintain adequate supplies.
• Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
• Handle add-on service requests and coordinate with relevant service providers.
• Source and manage reliable service providers and vendors, negotiating favorable contracts.
• Maintain data control and confidentiality of sensitive information.
• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
• Answer and direct incoming calls, taking accurate messages when necessary.
• Manage incoming and outgoing mail and packages.
• Maintain the tidiness and appearance of the reception area.
• Assist with ad hoc administrative tasks as needed.

Required Qualifications and Experience

• 0-1 years of proven experience in Operations and Front Desk management, preferably within the hospitality industry.
• Proficiency in using property management systems and other relevant software.

Key Skills and Attributes

• Strong organizational and multitasking abilities, with attention to detail.
• Excellent communication and interpersonal skills for effective interaction with guests and stakeholders.
• Ability to work independently and make sound decisions in a fast-paced environment.

Work Type and Location

This is a full-time position based in Riyadh. Qualified candidates are encouraged to apply.