Front Desk Receptionist📣 Job Ad

About StellaStays Inc.

StellaStays Inc. is a hospitality brand established in 2019, focused on redefining modern living through tech-driven, beautifully designed spaces. The company provides fully furnished homes across the MENA region, offering seamless online booking and instant move-in experiences. StellaStays operates with a forward-thinking approach, aiming to disrupt traditional hospitality by combining technology with comfortable living solutions.

The Opportunity: Front Desk Receptionist

StellaStays Inc. is seeking a Front Desk Receptionist to join its team in Riyadh. This full-time role is suitable for candidates with 0-1 years of experience who are dedicated to providing excellent customer service and managing reservations efficiently. The successful candidate will serve as a primary point of contact for guests, ensuring a professional and smooth experience from initial inquiry through to booking completion.

Key Responsibilities

• Respond to customer inquiries and process bookings through various communication channels, including phone, email, and chat, in a prompt and professional manner.
• Provide accurate information regarding the company's services, products, policies, procedures, and pricing to customers.
• Process bookings and reservations accurately and efficiently within the company's designated reservation system.
• Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.
• Collaborate with other departments to fulfill customer requests and ensure overall satisfaction.
• Resolve any customer complaints or issues professionally and in a timely manner.
• Work with the management team to contribute to the development and implementation of customer service strategies and initiatives.
• Participate in training and development programs to improve job skills and knowledge.

Required Qualifications and Skills

• Proven experience (0-1 years) in customer service or reservation management, preferably within the hospitality or travel industry.
• Excellent verbal and written communication and negotiation skills, with the ability to interact effectively with customers and team members.
• Strong attention to detail and demonstrated ability to work accurately in a fast-paced environment.
• Effective organizational and time management skills, including the ability to prioritize tasks.
• Knowledge of reservation management systems and relevant software.
• Proficiency in Microsoft Office and other relevant software applications.

Work Environment and Expectations

This role requires the ability to work both independently and collaboratively as part of a team. Flexibility to work in shifts, including weekends and holidays, is essential to meet operational demands. The successful candidate will operate within a dynamic and high-growth environment, contributing to the company's mission.

Join Our Team

StellaStays Inc. is seeking ambitious individuals who are ready to contribute to a growing company that is shaping the future of living. We invite qualified candidates to apply.