Front Desk Agent📣 Job Ad

About The Ritz-Carlton

The Ritz-Carlton Hotel Company, ***, a distinguished brand within Marriott International, is globally recognized for setting the standard in luxury hospitality. With a portfolio of over 100 award-winning properties worldwide, we are committed to crafting exceptional experiences that resonate with our guests long after their stay. Our operations are guided by the foundational "Gold Standards," which ensure excellence in guest care and comfort. We foster an inclusive environment that values and celebrates the unique backgrounds, cultures, talents, and experiences of all our associates.

Role Overview: Front Desk Agent

We are seeking a dedicated Front Desk Agent to join our team in Neom, Saudi Arabia. This full-time position is central to delivering The Ritz-Carlton's "Gold Standards" by ensuring a gracious and thoughtful experience for every guest. The Front Desk Agent is responsible for managing all aspects of guest check-ins and check-outs, processing various payment types, and addressing guest inquiries and requests efficiently and professionally.

Key Responsibilities

• Process all guest check-ins, including confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle various payment types such as room charges, cash, checks, debit, and credit transactions.
• Execute all check-outs, resolving any late or disputed charges as necessary.
• Answer, record, and process guest calls, messages, requests, questions, or concerns.
• Coordinate with the Housekeeping department to monitor room readiness for incoming guests.
• Communicate parking procedures to guests and visitors, dispatching bell or valet staff when required.
• Provide guests with directions and information regarding property amenities and local points of interest.
• Run daily reports for arrivals and departures, identify special requests, and verify report accuracy.
• Complete designated cashier and closing reports within the computer system.
• Cash guests’ personal and traveler’s checks.
• Count and balance the bank at the beginning and end of each shift, dropping receipts according to Accounting specifications.
• Welcome and acknowledge all guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly, answering telephones with appropriate etiquette.

Qualifications and Experience

• Education: High school diploma or *** equivalent is preferred.
• Related Work Experience: 0-1 years of related work experience.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

Work Environment and Expectations

The Front Desk Agent is expected to adhere to all company safety and security policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management. Maintaining a clean and professional uniform and personal appearance, ensuring confidentiality of proprietary information, and protecting company assets are mandatory. This role requires the ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Developing and maintaining positive working relationships with colleagues is essential, alongside complying with quality assurance expectations and standards.

Joining Our Team

By joining The Ritz-Carlton, you become part of a global team within the Marriott International portfolio. We are committed to providing an environment where associates can perform their best work, align with their purpose, and contribute to a leading luxury hospitality brand.