Front Desk Agent Saudi Talent📣 Job Ad

About Rotana Jabal Omar Makkah

Rotana Jabal Omar Makkah is seeking a Front Desk Agent - Saudi Talent to join its team in Makkah. This full-time position is open to dedicated professionals aiming to develop their careers within the hospitality industry.

Role Overview

The Front Desk Agent is responsible for providing professional and customer-focused service to guests, ensuring their stay is a memorable experience. This role involves delivering efficient and courteous service from guest arrival through departure, with a focus on personalized attention and maintaining high levels of satisfaction.

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests to achieve high levels of customer satisfaction.
• Greet guests personally by name, if known, and escort them to their room to ensure a welcoming experience.
• Conduct in-room and hotel familiarization, and assist guests with hotel activity inquiries and requests.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions, to respond accurately to guest queries.
• Monitor daily rate levels and occupancy to support front office operations.
• Accurately administer Front Desk cashiering standards and comply with all established systems, policies, and procedures.
• Process guest accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no personal details are disclosed.
• Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and possess full knowledge of hotel facilities and happenings.

Candidate Profile

We are looking for dynamic and self-motivated individuals who are committed to delivering exceptional guest service. Candidates should possess 0-1 years of experience in a front office or customer service role, with a strong desire to advance their career in hospitality. This role is specifically for Saudi talent.

Required Competencies

• Strong customer service orientation and interpersonal skills.
• Ability to communicate clearly and effectively with guests and colleagues.
• Attention to detail and accuracy in handling financial transactions and guest information.
• Proficiency in using computerized Front Office systems.
• Ability to work effectively within a team environment.

Work Environment

This is a full-time position based at Rotana Jabal Omar Makkah. The role operates within a professional hotel environment focused on guest satisfaction and service excellence, offering an opportunity for career progression in the hospitality sector.