Cleaning and Housekeeping Supervisor📣 Job Ad

About the Company
Accor is a leading hospitality company that operates a wide range of hotels worldwide, committed to delivering exceptional guest experiences and service quality. With a passion for hospitality, we pride ourselves on our dedication to our employees and guests alike, while adhering to sustainable practices.

Job Description
We are seeking a detail-oriented and efficient Housekeeping Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality staff, you will oversee the daily operations of our housekeeping department, ensuring the highest standards of cleanliness and guest satisfaction.

• Manage and supervise the housekeeping team, including scheduling, training, and performance evaluations.
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards.
• Coordinate with other departments to ensure smooth operations and prompt response to guest requests.
• Manage inventory of cleaning supplies and linens, placing orders as needed.
• Implement and maintain quality control procedures for housekeeping services.
• Address and resolve guest concerns related to housekeeping in a professional and timely manner.
• Ensure compliance with safety and sanitation standards.
• Develop and improve efficient cleaning processes.
• Prepare and maintain accurate housekeeping reports.
• Train new housekeeping staff members on proper procedures and standards.
• Oversee special cleaning projects and deep cleaning schedules.

Qualifications
To be successful in this role, you will need:

• Proven experience in housekeeping or hospitality industry, with at least 2 years in a supervisory role.
• Strong organizational skills and meticulous attention to detail.
• Excellent leadership and team management abilities.
• Outstanding communication and interpersonal skills.
• Proficiency in English; Arabic language skills are highly advantageous.
• Ability to work efficiently in a fast-paced environment and manage time effectively.
• Computer literacy, including proficiency in MS Office suite and hotel management software.
• In-depth knowledge of housekeeping operations, standards, and best practices.
• Familiarity with safety and sanitation regulations.
• Problem-solving skills and ability to make quick decisions.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma required; Bachelor's degree in Hospitality Management or related field preferred.
• Understanding of local customs and culture in Jeddah, Saudi Arabia.
• Commitment to delivering exceptional customer service.
• Ability to stand for extended periods and perform physical tasks associated with cleaning.