Customer Complaints Clerk📣 Job Ad

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

About the Tamheer Program:
The Tamheer program is an on-the-job training program designed for Saudi graduates. It aims to train Saudi graduate holders at outstanding companies to help them gain valuable experience and skills in preparation for full-time employment.

Requirements:

• Fresh graduate with a Bachelor's or Diploma degree.
• Registered on the TAQAT platform.
• No registration with GOSI within the past six months.
• Unemployed.
• Has not previously participated in the Tamheer program.
• Fluent in English.
• Good Microsoft Office skills.

Job Summary
We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

What you will do:

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations.

Profile description:
We believe you have:

• 0203 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM.
• Ability to work independently and under pressure, keeping an eye on details.

We offer:
We Offer You a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers a spirit of innovation where our industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements.

Join Al-Futtaim Group as a Customer Service Associate!
Established in the 1930s, Al-Futtaim Group has evolved into one of the most diversified and progressive businesses in the region. We pride ourselves on our commitment to customer experience and teamwork, while partnering with over 200 respected brands.

Overview of the Role:
The Customer Service Associate is pivotal in driving sales and ensuring a delightful customer experience. You will take on various responsibilities as directed by store management.

What You Will Do:

• Sales & Customer Service:
  • Engage with customers to meet and exceed weekly sales targets.
  • Welcome customers warmly and assist with product information.
  • Enhance the shopping experience by suggesting additional products.
  • Maintain cleanliness and organization in fitting rooms and cash wrap area.
  • Thank customers sincerely and invite them back.
• Store Standards & Housekeeping:
  • Keep the store environment clean and organized.
  • Adhere to M&S policies and procedures.
  • Assist with merchandise presentation and participate in store functions.
• Operations & Inventory Management:
  • Participate in inventory management and stock levels maintenance.
  • Follow stock loss prevention measures and handle cash operations.
• People & Teamwork:
  • Collaborate with peers and management to achieve store objectives.
  • Exhibit team spirit and maintain a positive attitude toward the brand.
  • Flexibly adapt scheduling based on business needs.
• Compliance & Safety:
  • Follow all company policies and maintain a safe work environment.
  • Be physically fit for standing and handling merchandise.

Minimum Qualifications & Knowledge:
High School Degree

Minimum Experience:
12 years of retail sales experience

Job-Specific Skills:

• Strong verbal communication skills
• Ability to lift stock as required
• Ability to stand for a minimum of 8 hours

Behavioral Competencies:

• Eye for fashion trends
• Friendly and engaging personality
• Team-oriented and cooperative

We look forward to your application!