Customer complaints clerk Jobs in Jeddah

Join Our Team as a Customer Care Representative-Associate!

At FedEx, we pride ourselves on putting people first. As a Customer Care Representative-Associate, you will play a crucial role in ensuring our customers receive the highest level of support. You will be responsible for various tasks including:

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

Your role will involve:

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

To succeed in this role, you should possess strong interpersonal skills, effective written and verbal communication capabilities, and the ability to work well in a team. Proficiency in Microsoft Office and problem-solving skills are also essential.

About FedEx:
FedEx is a global leader in the express transportation field, dedicated to providing outstanding service and solutions to its customers. We value diversity and strive to create an inclusive workplace where everyone has the opportunity to thrive.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

About the Tamheer Program:
The Tamheer program is an on-the-job training program designed for Saudi graduates. It aims to train Saudi graduate holders at outstanding companies to help them gain valuable experience and skills in preparation for full-time employment.

Requirements:

• Fresh graduate with a Bachelor's or Diploma degree.
• Registered on the TAQAT platform.
• No registration with GOSI within the past six months.
• Unemployed.
• Has not previously participated in the Tamheer program.
• Fluent in English.
• Good Microsoft Office skills.

Job Summary
We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

What you will do:

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations.

Profile description:
We believe you have:

• 0203 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM.
• Ability to work independently and under pressure, keeping an eye on details.

We offer:
We Offer You a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers a spirit of innovation where our industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements.

Join Al-Futtaim Group as a Customer Service Associate!
Established in the 1930s, Al-Futtaim Group has evolved into one of the most diversified and progressive businesses in the region. We pride ourselves on our commitment to customer experience and teamwork, while partnering with over 200 respected brands.

Overview of the Role:
The Customer Service Associate is pivotal in driving sales and ensuring a delightful customer experience. You will take on various responsibilities as directed by store management.

What You Will Do:

• Sales & Customer Service:
  • Engage with customers to meet and exceed weekly sales targets.
  • Welcome customers warmly and assist with product information.
  • Enhance the shopping experience by suggesting additional products.
  • Maintain cleanliness and organization in fitting rooms and cash wrap area.
  • Thank customers sincerely and invite them back.
• Store Standards & Housekeeping:
  • Keep the store environment clean and organized.
  • Adhere to M&S policies and procedures.
  • Assist with merchandise presentation and participate in store functions.
• Operations & Inventory Management:
  • Participate in inventory management and stock levels maintenance.
  • Follow stock loss prevention measures and handle cash operations.
• People & Teamwork:
  • Collaborate with peers and management to achieve store objectives.
  • Exhibit team spirit and maintain a positive attitude toward the brand.
  • Flexibly adapt scheduling based on business needs.
• Compliance & Safety:
  • Follow all company policies and maintain a safe work environment.
  • Be physically fit for standing and handling merchandise.

Minimum Qualifications & Knowledge:
High School Degree

Minimum Experience:
12 years of retail sales experience

Job-Specific Skills:

• Strong verbal communication skills
• Ability to lift stock as required
• Ability to stand for a minimum of 8 hours

Behavioral Competencies:

• Eye for fashion trends
• Friendly and engaging personality
• Team-oriented and cooperative

We look forward to your application!

Join Our Team as a Customer Support Specialist!
We are excited to announce that we are hiring a Customer Support Specialist in Jeddah. This is an excellent opportunity to be part of a dynamic company, where you will provide exceptional support to our customers and contribute to our ongoing success. If you have strong communication skills, a passion for helping others, and are committed to delivering outstanding customer service, we encourage you to apply.

Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

Qualifications:

• Arabic language speaker mandatory
• English language speaker (minimum B1)
• Good verbal communication
• Multitasking
• Work in a team
• Grammatically correct in written and verbal communication
• Stress resistance
• Responsibility
• Computer literacy
• Customer Focus
• Desire to benefit and help people

Conditions & Benefits:

• Hybrid/Remote work schedule
• Unlimited opportunities for professional and career growth, regular external and internal training from our partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
• Initial training
• Probation period up to 3 months

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you. If you receive no feedback, it means that currently there are no suitable vacancies for you.

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Responsibilities:

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

Education & Experience:

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.

Join Our Team as a Customer Service Specialist!
We are searching for a talented Customer Service Specialist to join our team at Zinco. Your primary responsibilities will include communicating with customers and resolving their issues in a professional and prompt manner, along with providing support and advice regarding our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat.
• Provide effective solutions to problems that customers may face.
• Follow up customer inquiries until resolution is achieved.
• Update customer database and document cases.
• Deliver exceptional service that contributes to customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in a relevant field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and adaptability in handling various situations.
• Proficient in computer usage and customer relationship management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Supportive and motivating work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Officer!
We are looking for a dedicated Customer Service Officer to join our HR Consultancy team. You will play a crucial role in ensuring a seamless customer experience while handling client inquiries and providing support.

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a professional manner.
• Assist clients with inquiries related to HR consultancy services.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal teams to resolve client concerns effectively.
• Provide general administrative support related to customer service operations.
• Ensure excellent customer satisfaction by following up on concerns and feedback.
• Assist in scheduling meetings and managing client appointments.

Required Skills & Qualifications:

• Education: Bachelor's degree in Business Administration or a relevant field.
• Experience: At least 1 year in customer service or a related role.
• Strong verbal and written communication skills.
• Basic understanding of customer service principles.
• Good problem-solving and interpersonal skills.
• Ability to multitask and handle customer inquiries efficiently.
• Proficiency in MS Office (Word, Excel, Outlook).
• A proactive and customer-focused approach.