Customer complaints clerk Jobs for Fresh Graduates in Jeddah

Join Our Team as a Customer Care Representative-Associate!

At FedEx, we pride ourselves on putting people first. As a Customer Care Representative-Associate, you will play a crucial role in ensuring our customers receive the highest level of support. You will be responsible for various tasks including:

• Customer Support and Hub Operations
• Account Creation and Bookings
• Handling Inquiries and Providing Quotes
• Complaint Handling and Issue Resolution
• Service Recovery and Claims Handling

Your role will involve:

• Completing defined processes to meet deadlines with accuracy and compliance
• Identifying and resolving anomalies based on established rules
• Escalating complex issues to senior team members as needed

To succeed in this role, you should possess strong interpersonal skills, effective written and verbal communication capabilities, and the ability to work well in a team. Proficiency in Microsoft Office and problem-solving skills are also essential.

About FedEx:
FedEx is a global leader in the express transportation field, dedicated to providing outstanding service and solutions to its customers. We value diversity and strive to create an inclusive workplace where everyone has the opportunity to thrive.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

About the Tamheer Program:
The Tamheer program is an on-the-job training program designed for Saudi graduates. It aims to train Saudi graduate holders at outstanding companies to help them gain valuable experience and skills in preparation for full-time employment.

Requirements:

• Fresh graduate with a Bachelor's or Diploma degree.
• Registered on the TAQAT platform.
• No registration with GOSI within the past six months.
• Unemployed.
• Has not previously participated in the Tamheer program.
• Fluent in English.
• Good Microsoft Office skills.

Join Our Team as a Customer Support Specialist!
We are excited to announce that we are hiring a Customer Support Specialist in Jeddah. This is an excellent opportunity to be part of a dynamic company, where you will provide exceptional support to our customers and contribute to our ongoing success. If you have strong communication skills, a passion for helping others, and are committed to delivering outstanding customer service, we encourage you to apply.

Responsibilities:

• Provide timely and effective assistance to customers via phone, email, and live chat.
• Resolve customer inquiries, complaints, and issues with professionalism and care.
• Document customer interactions and maintain accurate records.
• Collaborate with other teams to ensure customer satisfaction and improve processes.
• Stay updated on company products, services, and promotions to offer knowledgeable support.
• Escalate complex issues to the appropriate department when necessary.

Qualifications:

• Arabic language speaker mandatory
• English language speaker (minimum B1)
• Good verbal communication
• Multitasking
• Work in a team
• Grammatically correct in written and verbal communication
• Stress resistance
• Responsibility
• Computer literacy
• Customer Focus
• Desire to benefit and help people

Conditions & Benefits:

• Hybrid/Remote work schedule
• Unlimited opportunities for professional and career growth, regular external and internal training from our partners
• The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
• Initial training
• Probation period up to 3 months

We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you. If you receive no feedback, it means that currently there are no suitable vacancies for you.

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Responsibilities:

• Providing a high level of customer service and professional communication skills.
• Transferring the call to the required contact per the caller request.
• Responding to patients calling with general queries.
• Providing clear visibility to the organization by inserting all the data in system.
• Achieving the required level of patient satisfaction through the customer survey after the end of each call.
• Booking appointments.
• Re-scheduling appointments.
• Cancelling appointments.
• Confirming appointments 24hr prior to appointment date.
• Registering new patients over the phone.
• Processing complaints.
• Calling back patients with outcome of complaint management.
• Escalating complaints that can't be resolved within standards set by the Clinic.

Education & Experience:

• Education: Diploma or any qualification degree.
• Experience Fields: customer service, Tele-sales, ability to communicate clearly, read and write effectively; in English and Arabic.
• Years of Experience: Fresh graduate or experience in customer service, contact center, Tele-sales or customer care position.