Hotel Receptionist

Join Our Team as a Hotel Receptionist
We are looking for a dedicated Hotel Receptionist to oversee and coordinate guest services at our hotel reception. Your primary responsibilities will include handling reservations, check-ins, and check-outs, ensuring our guests have an exceptional experience during their stay.

Key Responsibilities:

• Maintain an up-to-date reservation list and provide necessary paperwork for records.
• Enhance customer service levels and ensure guest satisfaction by addressing complaints and disputes.
• Implement hotel policies and procedures consistently.
• Build and maintain strong business relationships with travel agencies and booking parties.
• Review hotel rates and organize invoices accordingly.

Qualifications:

• Upper Secondary Education.
• Skills in Customer Service (Beginner).
• Language proficiency in English (Beginner).

Join AlgoRepublic Private Limited as a Hotel Receptionist!
As a vital member of our guest services team, you will be the first point of contact for our guests, providing a warm welcome and assisting with their needs.

Key Responsibilities:

• Guest Services: Greet guests warmly upon arrival and ensure a smooth check-in process.
• Reservations and Front Desk Operations: Manage room reservations via phone, email, or online booking platforms; update guest information and maintain records.
• Communication and Coordination: Liaise with other departments to address guest needs and maintain a clean and organized reception area.
• Safety and Compliance: Verify guest identities and adhere to security procedures.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree in hospitality is a plus).
• Previous experience in a receptionist or customer service role (preferred).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel management software is an advantage.
• Professional appearance and demeanor.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and performance incentives.
• Training and development opportunities.
• Discounts on hotel stays and services.
• Supportive and inclusive work environment.

We at Tara Plus Hotel are looking for an excellent hotel receptionist to join our team.

Job Description: You will have the primary role in supervising and coordinating guest services at the reception, including reservations, check-in, and check-out. This opportunity will allow you to develop your skills in customer service and enhance their experience with us.

Main Duties and Responsibilities:

• Maintain the reservation list and provide the necessary paper records.
• Encourage the raising of customer service and satisfaction levels, and follow up on disputes and complaints.
• Implement hotel policies and procedures.
• Build and maintain strong business relationships with travel agencies and bookings.
• Review hotel rates and organize invoices.

Job Requirements:

• Academic qualifications in Business Administration, Hospitality Management, or Tourism Management.
• Advanced skills in contact officer services, customer service, hotel management, supervision, and building business relationships.

Languages:

• Arabic (Advanced)
• English (Advanced)

Benefits:

• Incentive commissions upon achieving required goals.