
Call Center Manager📣 Job Ad
in 2p Perfect Presentation
4 days ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Madinah |
Join our dynamic team!
We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations at 2P Perfect Presentation. As a leader in Saudi Arabia's ICT services and technology solutions market, we provide a comprehensive suite of IT services including customer experience solutions.
Key Responsibilities:
Qualifications:
We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations at 2P Perfect Presentation. As a leader in Saudi Arabia's ICT services and technology solutions market, we provide a comprehensive suite of IT services including customer experience solutions.
Key Responsibilities:
- Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
- Develop and implement strategies to enhance service quality and operational efficiency.
- Oversee quality assurance services to ensure compliance with standards.
- Prepare performance reports, analyze data, and track progress and productivity metrics.
- Conduct regular training and coaching sessions for team members.
- Collaborate with other departments to align call center objectives with overall business goals.
- Manage a team of call center agents, providing support and guidance.
Qualifications:
- Bachelor’s degree in business administration, Communication, or a related field.
- Minimum of 6 years of experience in managing call center projects.
- Fluent in both Arabic and English with excellent communication skills.
- Experience in quality assurance services and processes.
- Strong analytical skills with proven ability to prepare and present performance reports.
- Ability to motivate and manage a diverse team effectively.
Requirements
- Open for all nationalities
- Requires 0-1 Year experience