
Call Center Manager📣 Job Ad
in 2p Perfect Presentation
3 days ago

Contract Type | Full-time | |
Workplace type | On-site | |
Location | Madinah |
Join Our Team as a Call Center Team Leader!
At 2P Perfect Presentation, we pride ourselves on being a leading ICT services and technology solutions provider in Saudi Arabia. Our mission is to deliver exceptional customer service and tailored solutions to meet the diverse needs of our clients. We are seeking a Call Center Team Leader who is passionate about guiding and mentoring a team of customer service representatives to achieve excellence.
Key Responsibilities:
At 2P Perfect Presentation, we pride ourselves on being a leading ICT services and technology solutions provider in Saudi Arabia. Our mission is to deliver exceptional customer service and tailored solutions to meet the diverse needs of our clients. We are seeking a Call Center Team Leader who is passionate about guiding and mentoring a team of customer service representatives to achieve excellence.
Key Responsibilities:
- Supervise and guide a team of customer service representatives, ensuring they meet performance targets and deliver exceptional service to customers.
- Handle complex customer inquiries, complaints, and issues, ensuring efficient and satisfactory resolutions.
- Act as a point of escalation for challenging customer inquiries and complaints.
- Lead and mentor the customer support team, driving them to exceed customer expectations.
- Host team gatherings and training workshops to bridge skill gaps.
- Direct and coach call center employees, promoting a culture of excellence.
- 3+ years of experience in a call center environment.
- Proficient in using call center software and technology.
- Excellent time management and multitasking skills.
- Demonstrated proficiency in generating insightful reports for management.
- Skilled in delivering constructive feedback through performance evaluations.
Requirements
- Open for all nationalities
- Requires 0-1 Year experience