Call Center Manager📣 Job Ad

Join our dynamic team!
We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations at 2P Perfect Presentation. As a leader in Saudi Arabia's ICT services and technology solutions market, we provide a comprehensive suite of IT services including customer experience solutions.

Key Responsibilities:

• Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
• Develop and implement strategies to enhance service quality and operational efficiency.
• Oversee quality assurance services to ensure compliance with standards.
• Prepare performance reports, analyze data, and track progress and productivity metrics.
• Conduct regular training and coaching sessions for team members.
• Collaborate with other departments to align call center objectives with overall business goals.
• Manage a team of call center agents, providing support and guidance.

Qualifications:

• Bachelor’s degree in business administration, Communication, or a related field.
• Minimum of 6 years of experience in managing call center projects.
• Fluent in both Arabic and English with excellent communication skills.
• Experience in quality assurance services and processes.
• Strong analytical skills with proven ability to prepare and present performance reports.
• Ability to motivate and manage a diverse team effectively.

Join Our Team as a Light Duty Driver!

At Domopan Arabia, we pride ourselves on being a leading construction company in Saudi Arabia, delivering innovative and sustainable building solutions. We are currently seeking a reliable and responsible Light Duty Driver to become a part of our dynamic team.

Job Overview
As a Light Duty Driver, you will play a key role in transporting employees and materials to various construction sites across Riyadh. Your driving skills, valid driver's license, and clean driving record will be paramount in ensuring safe and timely transportation.

Key Responsibilities

• Safely transport employees and materials to designated locations.
• Adhere to all traffic laws and regulations while operating company vehicles.
• Maintain cleanliness and functionality of vehicles.
• Perform routine vehicle checks and report maintenance needs.
• Keep accurate records of vehicle mileage and maintenance activities.
• Assist with loading and unloading materials when necessary.
• Exhibit professionalism and courtesy to passengers and clients.

Qualifications and Skills

• High school diploma or equivalent.
• Valid Saudi Arabia driver's license.
• Minimum of 2 years of experience as a Light Duty Driver.
• Good knowledge of Riyadh roads and traffic laws.
• Excellent driving skills with a clean driving record.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Physically fit with the ability to lift heavy materials when required.
• Flexible working hours and willingness to work overtime.

Benefits

• Attractive salary package.
• Medical and health insurance.
• Annual leave and public holidays.
• Opportunities for career development.
• A supportive and friendly work environment.

If you are an experienced Light Duty Driver ready for a new challenge, we encourage you to apply by submitting your updated CV and cover letter.
Domopan Arabia is proud to be an equal opportunity employer.

Join Apparel Group as an Assistant Store Manager!
As a leading fashion and lifestyle retail conglomerate, Apparel Group is dedicated to providing top-notch customer service. We seek an enthusiastic Assistant Store Manager to ensure operations run smoothly and sales are maximized.

Position Objective:
- Ensure the highest levels of customer service are provided by retail staff.
- Assist the Store Manager in the efficient and profitable operation of the store following company policies.
- Handle end-to-end store responsibilities in the absence of the Store Manager.
- Promote the company's Loyalty Program to maximize loyalty and repeat sales.

Key Responsibilities:
- Maintain product knowledge and present a fashionable appearance.
- Ensure retail staff provides excellent customer service to maximize sales.
- Implement and follow operating procedures.
- Adhere to brand and company policies.
- Audit store administration and manage daily staffing schedules.
- Uphold visual merchandising standards.
- Ensure customer security and suggest various brands for sales.
- Be physically fit to stand for extended hours and handle heavy lifting.

Apply now to become a part of our dynamic team and advance your career in retail!