Customer Complaints Clerk📣 Job Ad

Job Opportunity as a Customer Service Specialist at Lulu Saudi Arabia for Major Markets
We are looking for a professional Customer Service Specialist to join our team. The candidate will take on the following responsibilities:

• Setting and defining performance and quality indicators for customer service.
• Developing customer service procedures and guides.
• Conducting specialized studies and analyses to identify strengths and weaknesses in customer service systems.
• Analyzing information and data related to customer satisfaction.
• Preparing documents and reports and analyzing the results of customer satisfaction evaluations.

Required Qualifications:
Bachelor's degree in one of the following disciplines:

• Public Relations
• Advertising and Marketing Communication
• Customer Service
• Executive Secretariat

Required Skills:
Advanced experience in:

• Customer Service
• Quality Assurance
• Customer Experience Management
• Report Preparation

Preferred Certifications:
Project Management Professional (PMP) and Microsoft Certified System Engineer (MCSE 2003) and others.

Karim Al-Nakheel Company announces a job opportunity for a female customer service employee.

Requirements:

• The candidate must be of Saudi nationality.
• Previous experience in the field is preferred.
• Bachelor's degree.
• Ability to work under pressure.
• Ability to complete work on time.
• Excellent English language skills.

Working hours: 6 days a week.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:
Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 15 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About The Role
As the Director of Housekeeping at Four Seasons Hotel Madinah, you will lead the housekeeping team in ensuring the highest standards of cleanliness, presentation, and guest satisfaction. Your leadership and operational expertise will be crucial in maintaining an exceptional guest experience while optimizing efficiency and service excellence.

What You Will Do

• Oversee all housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces are impeccably maintained.
• Lead, train, and develop a high-performing housekeeping team, fostering a culture of service excellence.
• Ensure compliance with Four Seasons quality standards, safety regulations, and hygiene protocols.
• Manage housekeeping budgets, control costs, and oversee inventory management.
• Collaborate with other departments to ensure seamless service delivery.
• Implement sustainability initiatives and best practices in housekeeping operations.
• Address guest requests and feedback with professionalism and a problem-solving approach.
• Conduct regular inspections to maintain quality and service standards.

What You Bring

• A degree in hospitality management or any other related discipline.
• At least 5 years of experience in a senior housekeeping leadership role, preferably in luxury hospitality.
• Strong leadership and communication skills, with the ability to inspire and develop a team.
• Excellent organizational and time management skills, with attention to detail.
• Financial acumen to manage budgets, control costs, and optimize operational efficiency.
• Fluency in English; proficiency in Arabic is an advantage.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.