Customer Complaints Clerk📣 Job Ad

Karim Al-Nakheel Company announces a job opportunity for a female customer service employee.

Requirements:

• The candidate must be of Saudi nationality.
• Previous experience in the field is preferred.
• Bachelor's degree.
• Ability to work under pressure.
• Ability to complete work on time.
• Excellent English language skills.

Working hours: 6 days a week.

Customer Service Specialist Job
Enhance and develop your skills in customer service with the International Human Resources Company. We are looking for an exceptional professional to help us identify and improve the quality of customer services.

Main Responsibilities:

• Set and define performance and quality indicators in customer service.
• Participate in updating customer service procedures and manuals.
• Develop innovative programs to enhance the quality of customer service systems.
• Analyze data to identify strengths and weaknesses in customer services.
• Prepare the required documents and reports.

We are committed to enhancing customer experience and meeting their expectations.

Required Qualifications:

• Bachelor's degree in relevant fields.
• Professional certifications such as (MCSE, MOS, CCNA) are preferred.
• Proficiency in languages: Arabic, English.

If you have the passion for providing exceptional service, we would like to meet you!

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:
Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 15 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About The Role
As the Director of Housekeeping at Four Seasons Hotel Madinah, you will lead the housekeeping team in ensuring the highest standards of cleanliness, presentation, and guest satisfaction. Your leadership and operational expertise will be crucial in maintaining an exceptional guest experience while optimizing efficiency and service excellence.

What You Will Do

• Oversee all housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces are impeccably maintained.
• Lead, train, and develop a high-performing housekeeping team, fostering a culture of service excellence.
• Ensure compliance with Four Seasons quality standards, safety regulations, and hygiene protocols.
• Manage housekeeping budgets, control costs, and oversee inventory management.
• Collaborate with other departments to ensure seamless service delivery.
• Implement sustainability initiatives and best practices in housekeeping operations.
• Address guest requests and feedback with professionalism and a problem-solving approach.
• Conduct regular inspections to maintain quality and service standards.

What You Bring

• A degree in hospitality management or any other related discipline.
• At least 5 years of experience in a senior housekeeping leadership role, preferably in luxury hospitality.
• Strong leadership and communication skills, with the ability to inspire and develop a team.
• Excellent organizational and time management skills, with attention to detail.
• Financial acumen to manage budgets, control costs, and optimize operational efficiency.
• Fluency in English; proficiency in Arabic is an advantage.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.