Hotel Operations Manager📣 Job Ad

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:
Steps from the Prophet’s Mosque, our Hotel will offer luxury accommodation for the city’s 15 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet’s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About The Role
As the Director of Housekeeping at Four Seasons Hotel Madinah, you will lead the housekeeping team in ensuring the highest standards of cleanliness, presentation, and guest satisfaction. Your leadership and operational expertise will be crucial in maintaining an exceptional guest experience while optimizing efficiency and service excellence.

What You Will Do

• Oversee all housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces are impeccably maintained.
• Lead, train, and develop a high-performing housekeeping team, fostering a culture of service excellence.
• Ensure compliance with Four Seasons quality standards, safety regulations, and hygiene protocols.
• Manage housekeeping budgets, control costs, and oversee inventory management.
• Collaborate with other departments to ensure seamless service delivery.
• Implement sustainability initiatives and best practices in housekeeping operations.
• Address guest requests and feedback with professionalism and a problem-solving approach.
• Conduct regular inspections to maintain quality and service standards.

What You Bring

• A degree in hospitality management or any other related discipline.
• At least 5 years of experience in a senior housekeeping leadership role, preferably in luxury hospitality.
• Strong leadership and communication skills, with the ability to inspire and develop a team.
• Excellent organizational and time management skills, with attention to detail.
• Financial acumen to manage budgets, control costs, and optimize operational efficiency.
• Fluency in English; proficiency in Arabic is an advantage.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Paid home leave tickets.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.
• Additional family benefits.

Join the team at Anwar Al Madinah Mövenpick Hotel as Front Office Manager
As the Front Office Manager, you will supervise and manage the overall Front Office operations to ensure that service standards are delivered according to the hotel's strategic plan and standards.

Key Responsibilities:

• Participate in daily operations meetings with support departments.
• Ensure all Front Office staff report to work punctually.
• Conduct daily briefings for team members.
• Communicate log entries by Duty Managers and ensure follow-up on issues.
• Manage daily room inventory and coordinate with Housekeeping.

Team Management:

• Interview and recruit Front Office employees.
• Conduct performance reviews and monitor team members’ professionalism.
• Prepare staff schedules and conduct training programs.

Qualifications:

• Diploma in Tourism & Hospitality Management.
• Minimum 3 years of relevant experience.
• Excellent proficiency in English; knowledge of other languages is a plus.

Additional Information:
Seeking candidates with strong leadership, interpersonal skills, and the ability to work well in high-pressure situations. This position is strictly for Saudi Nationals.

Join Us as a General Manager!
We are seeking an experienced and visionary General Manager to lead our prestigious hotel operations in Madinah, Saudi Arabia. This role not only focuses on guest experiences but also drives financial success and operational excellence.

What is in it for you:

• ALL Heartist benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies and the opportunity to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

Your Key Responsibilities:

• Develop and implement strategic plans to achieve short-term and long-term business goals.
• Drive overall hotel performance, including revenue management, guest satisfaction, and operational efficiency.
• Lead and inspire a high-performing executive team.
• Oversee all departments, including rooms, food and beverage, sales and marketing, finance, and human resources.
• Manage budgets, financial forecasts, and cost control measures to maximize profitability.
• Cultivate strong relationships with key stakeholders.
• Ensure compliance with brand standards and local regulations.
• Identify and implement innovative solutions to enhance guest experiences.
• Act as the face of the hotel and represent the brand at industry events.
• Monitor and analyze market trends to inform strategic decisions.

Qualifications:

• Minimum of 15 years in the hospitality industry, with at least 3 years as a General Manager.
• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• Proven track record of financial acumen and expertise in revenue management.
• Strong leadership abilities and excellent organizational skills.
• Strategic thinker with outstanding interpersonal communication skills.
• Proficiency in Arabic and English; additional languages are a plus.
• Experience in luxury or upscale properties preferred.
• Proficiency in hotel management software and financial analysis tools.