Receptionist

Join the Crowne Plaza Madinah Team!

As a Receptionist, you will play a crucial role in making business travel work by providing exceptional service to our guests at Crowne Plaza®. Your primary responsibility will be to ensure guests feel welcomed and valued, creating a lasting impression through our 'Dare to Connect' service style.

Responsibilities:

• Receive, register, check in and out guests in accordance with Hotel Brand and legal requirements.
• Process all cashiering transactions and adhere to accounting procedures.
• Be familiar with rooms sales to maximize bookings according to strategies.
• Liaise with departments for guest needs and monitor room allocations.
• Handle telephone calls courteously for guests and staff.
• Maintain all documentation related to guest stays and hotel operations.
• Ensure adherence to health and safety policies.

Qualifications:
Must be fluent in Chinese and have excellent communication skills. You will interact with various departments and need to be proactive in meeting guest needs. Experience in a hotel or customer service environment is preferred.

What We Offer:
In return for your hard work, you can look forward to a competitive salary and benefits package, ongoing support for your unique career path, and opportunities for personal growth within a global hospitality leader.

Join Our Team as a Front Office Receptionist!
As a member of InterContinental Hotels & Resorts, you will be the first point of contact for our guests, ensuring they have unforgettable experiences from the moment they arrive.

Your Daily Responsibilities:

• Welcome guests with a warm and friendly demeanor.
• Acknowledge returning guests and IHG Rewards Club members.
• Manage guest bookings and handle payments efficiently.
• Facilitate a swift and seamless check-in and check-out process.
• Anticipate guest needs and provide tailored recommendations.

What We Expect from You:

• Excellent communication skills to engage with guests professionally.
• Problem-solving abilities to convert challenges into memorable experiences.
• Fluency in the local language; additional languages are a plus.
• Basic literacy and tech-savviness for effective task management.

What You'll Receive:
We offer competitive salaries, comprehensive benefits, including training, uniform, and discounts to support your wellbeing and career growth. Our inclusive culture celebrates diversity and encourages everyone to grow and make a difference in our collaborative environment. Join us at IHG and become a part of our global family!