Receptionist📣 Job Ad

Join the Crowne Plaza Madinah Team!

As a Receptionist, you will play a crucial role in making business travel work by providing exceptional service to our guests at Crowne Plaza®. Your primary responsibility will be to ensure guests feel welcomed and valued, creating a lasting impression through our 'Dare to Connect' service style.

Responsibilities:

• Receive, register, check in and out guests in accordance with Hotel Brand and legal requirements.
• Process all cashiering transactions and adhere to accounting procedures.
• Be familiar with rooms sales to maximize bookings according to strategies.
• Liaise with departments for guest needs and monitor room allocations.
• Handle telephone calls courteously for guests and staff.
• Maintain all documentation related to guest stays and hotel operations.
• Ensure adherence to health and safety policies.

Qualifications:
Must be fluent in Chinese and have excellent communication skills. You will interact with various departments and need to be proactive in meeting guest needs. Experience in a hotel or customer service environment is preferred.

What We Offer:
In return for your hard work, you can look forward to a competitive salary and benefits package, ongoing support for your unique career path, and opportunities for personal growth within a global hospitality leader.

Hotel Receptionist Job
We are looking for an exceptional hotel receptionist to oversee guest services at the front desk and provide a high level of service. Responsibilities include booking, check-in and check-out, in addition to many other duties.
Main Responsibilities:

• Maintain a list of reservations and provide the necessary paperwork records.
• Encourage improved customer service and satisfaction, and follow up on disputes and complaints.
• Implement hotel policies and procedures.
• Build strong business relationships with travel and booking agencies.
• Review hotel rates and organize billing.