Reservations Agent📣 Job Ad

About the Role:
As a Reservation Agent at Sofitel Shahd Al Madinah, you will be the first point of contact for guests and play a vital role in maximizing sales and ensuring exceptional customer service.

Your Responsibilities:

• Handle enquiries for bookings via phone during your shift and respond within a reasonable timeframe (within 24 hours).
• Answer all calls promptly, within 3 rings using the specified greeting, in a courteous and efficient manner.
• Utilize sound product knowledge and selling skills to promote hotel facilities and maximize sales opportunities.
• Provide assistance in the Front Office, especially during peak periods for guest check-ins and check-outs.
• Efficiently manage guest complaints and enquiries, ensuring feedback is communicated to the Revenue & Reservation Manager and Front Office Manager.

Qualifications:

• Experience in a similar reservations or customer service environment, preferably within a hotel.
• Strong computer literacy, including knowledge of Microsoft Office; OPERA Cloud experience is a plus.
• Fluency in English, with additional languages considered an advantage.
• Experience in providing prompt and efficient service, particularly in upselling.

Your Team and Working Environment:
Sofitel Shahd Al-Madinah is located centrally in Madinah, just a short walk from the northern entrance of the Al-Masjid an-Nabawi. The hotel features luxurious accommodations and top-notch amenities, aiming to provide the highest standards of hospitality.

Diversity & Inclusion:
At Accor, we prioritize a welcoming environment for all, respecting differences and focusing on skills and qualities when extending opportunities.

The Role
We are seeking a strategic salesperson with the ability to see how existing customer solutions can be repeated and leveraged within our current customer base. You will be focused on maximizing and increasing the value delivered by our solutions to our clients by positioning the DGM business’s comprehensive software portfolio and implementation services.

Your Impact

• Account and relationship development and management at all levels of the customer organization.
• Articulate solution business value to customers and lead solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel including support, service, and management resources to meet account performance objectives and customers' expectations.
• Demonstrate thorough understanding of the customer's business priorities and initiatives.
• Ability to challenge customers’ current way of doing business to drive results.
• Responsible for administration of overall strategic account plan, opportunity management, competitive displacement targeting, and pipeline development within CRM tool.
• Respond to RFPs, bid preparation, follow-up, negotiation and closing of sales.
• Provide sales and executive management with account updates and sales forecasts.
• Proficiently use Salesforce for opportunity management.
• Accurately forecast deals for current and future business.
• Achieve aggressive sales quota.

What You'll Need

• At least 5 years of related utility sales experience or Industry experience in a consultative selling role.
• Experience leading multimillion dollar sales campaigns.
• Demonstrated track record in solution sales with multi-year achievement against personal quota.
• Ability to travel 25% of the time.

Role Overview
The Finance Manager plays a critical role in shaping and driving the financial objectives of the organization. This position involves strategic planning, team leadership, and ensuring compliance with relevant standards and regulations.

Key Responsibilities

• Financial & Strategic Planning: Develop and implement financial plans and strategies that align with the organization’s objectives, ensuring sustainable growth.
• Reporting & Budgeting: Oversee budgeting and forecasting activities, analyzing financial data to produce accurate and timely reports.
• Governance & Compliance: Ensure adherence to International Financial Reporting Standards (IFRS) and local financial regulations, revising and improving internal financial policies and procedures.
• Risk Management: Identify and assess financial risks, developing strategies to balance risk with potential returns.
• Team Leadership & Development: Lead the accounting and finance team, overseeing performance and professional growth, and assigning tasks accordingly.
• Stakeholder Coordination: Collaborate with banks, investors, and external auditors to streamline financial transactions and investments.
• Continuous Improvement: Stay ahead of industry trends by optimizing financial systems and software, embracing modern technology to enhance workflow and quality.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field, with preference given to CPA or CFA holders.
• At least ten years of professional experience in financial management or accounting.
• Strong knowledge of IFRS and exposure to advanced financial systems.
• Demonstrated leadership skills with the ability to manage and inspire a finance team.
• Proficiency in advanced accounting software, preferably experience in ERP systems.
• Excellent analytical skills to evaluate financial performance and provide strategic recommendations.
• Outstanding communication and negotiation skills in English, with Arabic proficiency a plus for internal coordination.