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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Join Accor as a Reservation Agent
At Accor, we believe in creating a workplace where everyone is welcomed and valued. We offer boundless opportunities for growth and learning as you embark on your journey with us.

Key Responsibilities:
  • Handle enquiries for bookings via phone during your shift, ensuring prompt and courteous communication.
  • Respond to all calls within 3 rings, utilizing the specified hotel greeting.
  • Maximize sales opportunities by promoting hotel facilities and utilizing sound product knowledge.
  • Assist the Front Office team, particularly during busy check-in and check-out periods.
  • Address guest complaints and enquiries professionally and efficiently, keeping the Revenue & Reservation Manager informed of any feedback.

Qualifications:
  • Experience in reservations or customer service in a hotel setting.
  • Strong computer skills, particularly in Microsoft Office; familiarity with OPERA Cloud is preferred.
  • Fluent in English, with proficiency in additional languages being an advantage.
  • Demonstrated ability to provide prompt and efficient service, with a focus on upselling.

Your Team and Work Environment:
Sofitel Shahd Al-Madinah stands in a prime location, near Al-Masjid an-Nabawi, featuring luxurious accommodations and premier facilities, making it a hub of modern hospitality.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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