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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Join our dynamic team!
We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations at 2P Perfect Presentation. As a leader in Saudi Arabia's ICT services and technology solutions market, we provide a comprehensive suite of IT services including customer experience solutions.

Key Responsibilities:
  • Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
  • Develop and implement strategies to enhance service quality and operational efficiency.
  • Oversee quality assurance services to ensure compliance with standards.
  • Prepare performance reports, analyze data, and track progress and productivity metrics.
  • Conduct regular training and coaching sessions for team members.
  • Collaborate with other departments to align call center objectives with overall business goals.
  • Manage a team of call center agents, providing support and guidance.

Qualifications:
  • Bachelor’s degree in business administration, Communication, or a related field.
  • Minimum of 6 years of experience in managing call center projects.
  • Fluent in both Arabic and English with excellent communication skills.
  • Experience in quality assurance services and processes.
  • Strong analytical skills with proven ability to prepare and present performance reports.
  • Ability to motivate and manage a diverse team effectively.

Requirements

  • Open for all nationalities
  • Requires 0-1 Year experience
Saud
2P Perfect Presentation

About 2P Perfect Presentation


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