Call Center Agent📣 Job Ad
in Bupa Arabia
8 days ago
8 days agoShare
 | Contract Type | Full-time |
 | Workplace type | On-site |
 | Location | Makkah |
Join Bupa Arabia as a Senior Associate – Call Center!
As a vital part of our team, you will be responsible for providing exceptional customer service and professional communication skills. You will maintain an in-depth knowledge of all Bupa Arabia departments, products, and services to ensure that customers receive accurate information confidently.
Your Responsibilities:
Skills Required:
As a vital part of our team, you will be responsible for providing exceptional customer service and professional communication skills. You will maintain an in-depth knowledge of all Bupa Arabia departments, products, and services to ensure that customers receive accurate information confidently.
Your Responsibilities:
- Provide comprehensive customer service and handle inquiries with professionalism.
- Identify recurring problems and direct information for prompt corrective actions.
- Utilize multiple systems for preauthorizations, claims, and contract interpretation.
- Understand and interpret client and provider contracts while assisting callers.
- Strive for customer satisfaction and continuous improvement in service delivery.
- Competently deal with customer complaints to resolve issues efficiently.
Skills Required:
- Experience in Customer Service or Call Center environments.
- Proficient in using personal computers and navigating software applications.
- Ability to multi-task in a fast-paced environment and work effectively under stress.
- Strong troubleshooting, problem-solving, and analytical skills.
- Excellent follow-up skills and the ability to manage conflict tactfully.
Requirements
- Males only
- For Saudis Only
- No experience required
