Cleaning and Housekeeping Supervisor📣 Job Ad

Join Our Team as a Housekeeping Supervisor!
As a Housekeeping Supervisor at Courtyard Makkah, you will play a vital role in ensuring our guests experience a clean and welcoming environment. Your leadership and attention to detail will ensure that our housekeeping team maintains the highest standards of cleanliness.

Position Summary:
Inspect guest rooms, public areas, and other facilities after cleaning to uphold quality standards. Manage daily housekeeping activities in collaboration with various departments such as Engineering and Front Office. Assist management in hiring, training, evaluating, and motivating staff.

Roles and Responsibilities:

• Oversee the quality of cleaned areas and report issues.
• Assist in room assignments and coordinate with the front desk.
• Ensure compliance with safety and security protocols.
• Maintain a professional appearance and confidentiality.
• Support the training and development of team members.

Preferred Qualifications:

• High school diploma or *** equivalent.
• Minimum of 1 year of supervisory experience in housekeeping.
• Strong communication and interpersonal skills.

Join Marriott International and be part of a company that values diversity and fosters an inclusive culture. We look forward to welcoming you to our team!

About the Company
Accor is a leading hospitality company that operates a wide range of hotels worldwide, committed to delivering exceptional guest experiences and service quality. With a passion for hospitality, we pride ourselves on our dedication to our employees and guests alike, while adhering to sustainable practices.

Job Description
We are seeking a detail-oriented and efficient Housekeeping Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality staff, you will oversee the daily operations of our housekeeping department, ensuring the highest standards of cleanliness and guest satisfaction.

• Manage and supervise the housekeeping team, including scheduling, training, and performance evaluations.
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness standards.
• Coordinate with other departments to ensure smooth operations and prompt response to guest requests.
• Manage inventory of cleaning supplies and linens, placing orders as needed.
• Implement and maintain quality control procedures for housekeeping services.
• Address and resolve guest concerns related to housekeeping in a professional and timely manner.
• Ensure compliance with safety and sanitation standards.
• Develop and improve efficient cleaning processes.
• Prepare and maintain accurate housekeeping reports.
• Train new housekeeping staff members on proper procedures and standards.
• Oversee special cleaning projects and deep cleaning schedules.

Qualifications
To be successful in this role, you will need:

• Proven experience in housekeeping or hospitality industry, with at least 2 years in a supervisory role.
• Strong organizational skills and meticulous attention to detail.
• Excellent leadership and team management abilities.
• Outstanding communication and interpersonal skills.
• Proficiency in English; Arabic language skills are highly advantageous.
• Ability to work efficiently in a fast-paced environment and manage time effectively.
• Computer literacy, including proficiency in MS Office suite and hotel management software.
• In-depth knowledge of housekeeping operations, standards, and best practices.
• Familiarity with safety and sanitation regulations.
• Problem-solving skills and ability to make quick decisions.
• Flexibility to work various shifts, including weekends and holidays.
• High school diploma required; Bachelor's degree in Hospitality Management or related field preferred.
• Understanding of local customs and culture in Jeddah, Saudi Arabia.
• Commitment to delivering exceptional customer service.
• Ability to stand for extended periods and perform physical tasks associated with cleaning.

About the Job
The Housing Supervisor oversees the day-to-day operations of housing facilities and ensures the safety, well-being, and satisfaction of residents. This position involves supervising staff, coordinating housing assignments, maintaining compliance with policies and regulations, and supporting a positive living environment.

Key Responsibilities:

• Supervise and support housing staff (*, housing assistants, case managers, maintenance personnel).
• Oversee daily operations of the housing facility or community, ensuring smooth and efficient functioning.
• Monitor occupancy levels, assign units/rooms, and maintain accurate records of tenants or residents.
• Ensure that housing policies, safety procedures, and regulations are followed.
• Coordinate maintenance and repairs with appropriate departments or contractors.
• Respond to resident concerns, conflicts, and emergencies, resolving issues promptly.
• Assist with resident onboarding, orientation, and transition services as needed.
• Maintain compliance with local, state, and federal housing regulations.
• Prepare reports on occupancy, maintenance issues, and resident concerns.
• Collaborate with case managers, social workers, or external agencies if supportive services are part of the program.
• Participate in budget planning and cost control for housing operations.