img
SalarySalary 5,500 SR / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join us as a Customer Service Specialist at Salla Information Technology Company.

We are looking for an outstanding individual to build and improve our customer service systems. You will be guided to set performance indicators and standards, develop quality programs, and analyze customer satisfaction to ensure an exceptional experience for customers.

Main Responsibilities:
  • Define and set key performance indicators in customer service in coordination with the quality department.
  • Update customer service procedures and manuals to ensure effective and efficient responses.
  • Develop innovative programs to enhance service quality.
  • Analyze data to identify strengths and weaknesses in the current system.
  • Prepare documents and reports related to customer service.

Required Qualifications:
  • Bachelor's degree in advertising, marketing communication, public relations, customer service, or executive secretarial studies.
  • At least one year of practical experience in customer service.

Required Skills:
  • Advanced customer service skills.
  • Ability to conduct investigations and analyze data.
  • Quality assurance and after-sales management skills.
  • Fluency in both Arabic and English.

Requirements

  • Open for all nationalities
  • Requires 0-1 Year experience
Saud
Salla Application Company for Information Technology

About Salla Application Company for Information Technology

Similar Jobs

Customer Complaints Clerk

📣 Job AdNew

Khafy App

Full-time
Join Our Team!
We are looking for a Customer Care Specialist to enhance customer experiences at تطبيق خفي Khafy App. Our mobile application specializes in Customer Experience, focusing on Mystery Shopping and Inspections.

Key Responsibilities:
  • Provide personalized support to customers, ensuring a smooth experience with our application
  • Assist customers by answering their questions and solving their problems
  • Upsell products or services by understanding customer needs
  • Manage back-office tasks such as updating records and processing customer requests
  • Collaborate with other teams to ensure customer satisfaction
  • Collect and share feedback to improve our service

Qualifications:
  • 3 to 5 years of experience in customer service, preferably with online products or applications
  • Fluency in Arabic and good proficiency in English
  • Excellent communication and interpersonal skills
  • Able to handle multiple tasks efficiently
  • Familiarity with CRM tools and basic office software

If you enjoy helping customers and have relevant experience, we would love to hear from you!

breifcase0-1 years

locationMakkah

6 days ago

Customer Complaints Clerk

📣 Job AdNew

Emdad Al Khebrat

Full-time
Join Emdad Al Khebrat as a Customer Service Representative!
We are looking for skilled individuals to manage high volumes of customer interactions, providing exceptional service and effective solutions.

Position: Customer Service Representative (Contact Center)
Location: Jeddah
Position Type: Full-time

Responsibilities:
  • Handle a high volume of inbound and outbound calls and online chats.
  • Identify customer needs and strive for one-contact resolution.
  • Utilize provided scripts for sales or customer support.
  • Act on feedback to improve call times.
  • Maintain accurate records of interactions.
  • Meet individual and team targets.

Qualifications:
  • Bachelor's Degree.
  • Strong verbal and written communication skills in English and Arabic.

Preferred Qualifications:
  • 6+ months of experience in a call center or related role.
  • Experience with CRM platforms is desirable.

Join us at Emdad Al Khebrat to become a part of our innovative team dedicated to enhancing business and human capital solutions.

breifcase0-1 years

locationMakkah

7 days ago

Customer Complaints Clerk

📣 Job Ad

Terhab | ترحاب

Full-time
Join Our Team as a Customer Service Representative!
At Terhab, we are on a mission to enhance the customer experience in both the private and public sectors in Saudi Arabia. We are looking for an enthusiastic Customer Service Representative who loves to engage with customers and resolve their issues effectively.

Responsibilities:
  • Communicate with customers through phone, email, and chat.
  • Provide knowledgeable answers to inquiries regarding product availability, pricing, and other queries.
  • Collaborate with internal departments to meet customer needs.
  • Perform data entry in various platforms.

Qualifications:
  • 13 years of relevant work experience.
  • Excellent phone etiquette and outstanding verbal, written, and interpersonal skills.
  • Able to multi-task, organize, and prioritize work efficiently.

Become part of our dedicated team and help us create passionate customers who advocate for our brand!

breifcase0-1 years

locationMakkah

10 days ago