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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
About Taibah Gifts
Taibah Gifts is a leading gift shop brand located in both Makkah and Madinah, known for its curated selection of Islamic gifts, calligraphy art, and souvenirs that resonate with pilgrims and visitors alike. Building on the success of our physical stores, we are now focused on bringing this experience online — aiming to serve a global Muslim audience beyond their visit to the Two Holy Mosques.

Role Overview
The E-Commerce & Fulfillment Manager will be responsible for developing and executing Taibah Gifts’ online sales strategy. This role covers both digital operations and physical fulfillment, with a strong focus on building scalable business processes.

Key Responsibilities
  • E-Commerce Strategy & Operations: Manage and optimize the online sales platform, improve user experience, implement tools to drive conversion, and define performance metrics.
  • Fulfillment, Logistics & Warehousing: Oversee e-commerce order fulfillment, improve internal logistics, and evaluate partnerships with shipping providers.
  • Sales Growth & Customer Retention: Create promotional plans, build loyalty programs, and monitor performance based on analytics.

Candidate Profile
We seek a candidate who combines technical know-how with strong business acumen. The ideal applicant will have a proven track record in scaling online businesses, preferably within retail or consumer goods, and will be fluent in Arabic and English.

Requirements
  • 5+ years of experience in e-commerce, logistics, or fulfillment operations.
  • Experience working with ERP platforms and understanding of PoS and inventory syncing.
  • Strong understanding of e-commerce performance metrics and fulfillment best practices.
  • Hands-on experience with logistics optimization in the Saudi context.
  • Based in or willing to relocate to Makkah.

What We Offer
A unique opportunity to lead the digital transformation of a well-established retail brand and full ownership of the e-commerce channel from day one.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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