Hotel Specialist📣 Job Ad

Join Hilton as a Guest Service Agent!
As a vital team member in the Front Office, you will engage with our VIP guests throughout their stay, ensuring they receive the best hospitality experience from check-in to check-out.

Your Responsibilities:

• Check guest arrival reports in advance of VIP check-ins and coordinate with housekeeping.
• Welcome guests and fulfill the check-in process, ensuring a smooth experience.
• Oversee the Guest Relations Desk, acting as the point of contact for VIP guests.
• Maintain an inventory of guest amenities and ensure rooms meet the highest standards prior to arrival.
• Stay informed about hotel products, services, and special promotional offers.

What We Are Looking For:

• Calm, efficient, and organized professionals with great attention to detail.
• Excellent communication skills and a passion for exceptional guest service.
• Experience in guest relations within the hotel or leisure sectors.
• Ability to manage multiple tasks while maintaining a positive attitude.
• Conflict resolution and cash handling experience.

Why Work for Hilton?
Hilton has been at the forefront of the hospitality industry for nearly a century, committed to delivering memorable guest experiences. Join us and be part of a dedicated team that aims to fill the earth with warmth and hospitality!