Market Research Specialist📣 Job Ad

Join Our Team as a Sales Officer!
The Sales Officer is a key position at ABM, where you will play a critical role in enhancing our sales strategies and customer relationships. Your expertise will help drive our mission to provide exceptional service in the IT Services and Consulting sector.

Key Responsibilities:

• Develop and maintain long-lasting relationships with customers.
• Engage potential customers by explaining company products and encouraging purchases.
• Address customer inquiries and escalate complex issues to relevant departments.
• Gain in-depth knowledge of company offerings.
• Maintain accurate records of sales activities, appointments, and customer feedback.
• Collaborate with product and marketing teams to optimize outreach efforts.
• Provide feedback to product management regarding potential improvements.
• Conduct cost-benefit analyses for customers to guide purchase decisions.
• Analyze competitors to assess product features and market performance.

Qualifications:
A Bachelor’s degree in business administration, marketing, or a related field is preferred.

Experience:
45 years of proven sales experience is required.

About ABM:
ABM is focused on delivering a diverse portfolio of office automation, telecommunications, and related services. We pride ourselves on our customer commitment and strive to exceed expectations through innovation and quality service delivery.

Job Summary:
We are seeking a dynamic and results-driven Sales and Marketing Manager to lead our efforts in driving business growth. This role is pivotal in acquiring new clients, expanding market presence, and strengthening relationships with existing customers. The ideal candidate will have a strong background in sales, marketing, and customer relationship management within the transportation sector.

Key Responsibilities:

• Identify and target new client opportunities to expand the customer base.
• Develop and execute strategic plans to penetrate new markets.
• Build and maintain strong relationships with prospective clients, showcasing the company’s transportation solutions.
• Set and achieve sales targets in alignment with company objectives.
• Prepare and deliver compelling sales presentations and proposals.
• Monitor market trends and competitor activities to adapt sales strategies.
• Plan and implement marketing campaigns to promote services and enhance brand visibility.
• Collaborate with the marketing team to develop promotional materials, including digital content, brochures, and advertisements.
• Leverage social media and digital marketing channels to attract new customers.
• Foster long-term relationships with key clients to ensure satisfaction and loyalty.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Track and analyze sales and marketing performance metrics.
• Prepare regular reports to update senior management on progress and insights.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience in sales and marketing, preferably within the transportation industry.
• Strong knowledge of client acquisition strategies and market penetration techniques.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM tools and digital marketing platforms.
• Results-oriented mindset with a focus on achieving and exceeding targets.

Join Our Team as a Call Center Agent!
At 2P Perfect Presentation, we are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Makkah, Saudi Arabia. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries professionally and courteously.
• Provide accurate and timely information to customers while ensuring high levels of satisfaction.
• Resolve customer complaints by investigating problems, developing solutions, and taking appropriate actions.
• Follow up with customers on unresolved issues to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and departments to resolve customer issues effectively.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies for accurate customer information.
• Adhere to call center scripts and guidelines to ensure quality service.
• Meet or exceed call center performance metrics.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in one of the following languages: Turkish, French, Malay, Urdu, Japanese, Chinese, Spanish.
• Strong problem-solving abilities and decision-making skills.
• Able to work in a fast-paced environment with strong attention to detail.
• Ability to multitask and prioritize effectively.
• Positive and professional attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Familiarity with call center software and computer applications.
• Strong knowledge of customer service principles.

Join us at 2P Perfect Presentation and be a part of our commitment to delivering exceptional customer service in the ICT industry!