Public Relations Specialist📣 Job Ad

Job Purpose
In this senior-level Operations Manager role, the Healthcare Operations Manager will oversee and ensure that all contractual obligations and KPIs are meticulously met. This includes managing daily operations, monthly invoicing, reviewing quotations, and ensuring that staff rosters align with contractual requirements.

Major Accountabilities

• General
  • Oversee the day-to-day operations of KAUST Health, including monthly resource allocation and planning.
  • Approve and oversee strategies to improve efficiency and productivity in collaboration with the service provider.
• Contract and KPIs
  • Monitor and review key performance indicators (KPIs) related to the medical services contract.
  • Where necessary, monitor improvement plans to rectify any KPI non-compliance.
  • Develop and implement KAUST operational policies and procedures to ensure consistency and compliance.
  • Oversee the work of the service provider, ensuring adherence to contractual obligations, quality standards, and regulatory requirements.
• Operations
  • Lead in the planning and implementation of facilities improvements/rectifications.
  • Identify opportunities for process improvement and ensure the service provider implements innovative solutions.
• Patient Experience & Referral
  • Oversee the management of the KAUST Patient Experience function and ensure a positive patient journey.
  • Act as the escalation point for patient complaints and feedback.
• Medical Insurance & Financial Oversight
  • Oversight and review of insurance rejection rates with action plans to improve claim acceptance.
  • Monitoring expenditure, revenue, and cost efficiency to support sustainable financial growth.
• Leadership and Team Management
  • Lead, mentor, and develop a high-performing team of professionals.
  • Foster a positive and supportive work environment that encourages teamwork and innovation.
• Continuous Improvements
  • Identify and implement best practices to enhance operational efficiency and service quality.

Person Requirements

• Demonstrates a strong understanding of KAUST Health services.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Qualifications

• Bachelor’s degree, preferably in medical specialties.
• Master's degree in Hospital Management & Healthcare Administration or MBA.

Experience

• Minimum 10 years of experience in healthcare operations, with at least 5 years in a managerial/lead role.
• Must have a strong background in the healthcare sector.

Join Emdad By Elm as a Customer Service Specialist!
In this pivotal role, you will serve as the frontline interaction with our valued customers, contributing significantly to our organization's success.

Key Responsibilities:

• Serve as the initial point of contact for customers, addressing inquiries and providing exceptional customer service.
• Efficiently operate point-of-sale equipment while ensuring accuracy in cash handling and transaction processing.
• Assist in managing inventory by ensuring product availability and restocking on the sales floor timely.
• Collaborate with team members to meet and exceed sales targets through effective customer engagement.
• Maintain a professional appearance aligned with company values.
• Handle customer complaints promptly and provide effective solutions.
• Adapt to changing work schedules, including weekends and holidays.
• Continuously expand product knowledge to enhance customer interactions.
• Document customer interactions accurately for record-keeping.

Requirements:

• 1 to 3 years of experience in sales or customer service.
• Strong communication skills with the ability to engage diverse customer groups.
• Expertise in operating point-of-sale systems and cash transaction handling.
• Basic knowledge of inventory management.
• Ability to work effectively in a team-oriented environment.
• Flexibility in adapting to varying shift schedules and operational needs.
• Commitment to quality service and customer satisfaction.
• Enthusiastic about learning new products.

If you have a passion for outstanding customer service and want to grow within a supportive team, we encourage you to apply!

Join Our Team as a Sales Specialist!
We are seeking a dynamic Sales Specialist focused on customer service to join our sales team at Glow Beauty on Demand. You will be responsible for selling the company's products and services, assisting customers with their inquiries, and ensuring a smooth and satisfying purchasing experience.

Your primary goal:
To achieve sales while delivering exceptional customer service and being the primary point of contact for customers to provide product knowledge and handle inquiries, contributing to sales targets.

Key Responsibilities:

• Welcome customers and accurately understand their needs.
• Effectively showcase, promote, and sell products and services.
• Provide accurate product information and respond to customer inquiries.
• Assist customers through the purchasing process to achieve sales.
• Professionally and tactfully handle customer complaints.
• Meet or exceed monthly sales targets.
• Maintain the store's appearance and organization according to company standards.
• Contribute ideas and strategies to improve sales and customer experience.

Requirements:

• Minimum diploma qualification.
• Previous experience in sales or retail preferred.
• Excellent communication skills in Arabic and English.
• Strong focus on customer service and problem-solving skills.
• Ability to maintain composure and professionalism under pressure.
• Neat and professional appearance.
• Basic knowledge of sales principles and consumer behavior.
• Dependability with punctuality, organization, and reliability.