Operations Manager📣 Job Ad
in Kaust (king Abdullah University Of Science And Technology)
21 days ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Makkah |
Job Purpose
In this senior-level Operations Manager role, the Healthcare Operations Manager will oversee and ensure that all contractual obligations and KPIs are meticulously met. This includes managing daily operations, monthly invoicing, reviewing quotations, and ensuring that staff rosters align with contractual requirements.
Major Accountabilities
Person Requirements
Qualifications
Experience
In this senior-level Operations Manager role, the Healthcare Operations Manager will oversee and ensure that all contractual obligations and KPIs are meticulously met. This includes managing daily operations, monthly invoicing, reviewing quotations, and ensuring that staff rosters align with contractual requirements.
Major Accountabilities
- General
- Oversee the day-to-day operations of KAUST Health, including monthly resource allocation and planning.
- Approve and oversee strategies to improve efficiency and productivity in collaboration with the service provider.
- Contract and KPIs
- Monitor and review key performance indicators (KPIs) related to the medical services contract.
- Where necessary, monitor improvement plans to rectify any KPI non-compliance.
- Develop and implement KAUST operational policies and procedures to ensure consistency and compliance.
- Oversee the work of the service provider, ensuring adherence to contractual obligations, quality standards, and regulatory requirements.
- Operations
- Lead in the planning and implementation of facilities improvements/rectifications.
- Identify opportunities for process improvement and ensure the service provider implements innovative solutions.
- Patient Experience & Referral
- Oversee the management of the KAUST Patient Experience function and ensure a positive patient journey.
- Act as the escalation point for patient complaints and feedback.
- Medical Insurance & Financial Oversight
- Oversight and review of insurance rejection rates with action plans to improve claim acceptance.
- Monitoring expenditure, revenue, and cost efficiency to support sustainable financial growth.
- Leadership and Team Management
- Lead, mentor, and develop a high-performing team of professionals.
- Foster a positive and supportive work environment that encourages teamwork and innovation.
- Continuous Improvements
- Identify and implement best practices to enhance operational efficiency and service quality.
Person Requirements
- Demonstrates a strong understanding of KAUST Health services.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
Qualifications
- Bachelor’s degree, preferably in medical specialties.
- Master's degree in Hospital Management & Healthcare Administration or MBA.
Experience
- Minimum 10 years of experience in healthcare operations, with at least 5 years in a managerial/lead role.
- Must have a strong background in the healthcare sector.
Requirements
- Requires 2-5 Years experience
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