Operations manager Jobs in Makkah

Join Our Team as an Operations Manager!
At Umrahme, we are dedicated to revolutionizing the travel industry with our personalized Umrah pilgrimage packages. We are on the lookout for a dynamic Operations Manager to lead our operations team and ensure high-quality services in our Online B2B Hotel Booking Portal and ground services.

Key Responsibilities:

• Team Leadership & Support: Lead, coach, and supervise a team of operations executives to ensure accuracy, timeliness, and excellent customer service.
• Ground Operations Management: Oversee ground handling services, ensuring compliance with safety regulations and delivering exceptional service.
• Booking & Fulfilment Oversight: Supervise the end-to-end booking process, handling escalated client requirements and ensuring adherence to Standard Operating Procedures (SOPs).
• Supplier & Client Relationship Management: Foster strong relationships with suppliers and resolve disputes efficiently.
• Collaboration & Reporting: Work with various teams to align operational requirements and provide regular performance reports.
• Quality & Process Improvement: Conduct quality checks, identify issues, and implement process improvements.

Qualifications & Skills:

• Bachelor’s degree in tourism, hospitality, or a related field.
• 10 years of experience in operations within travel or related industries, including at least 2 years in a managerial role.
• Strong experience in booking and ground operations.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Embark on a meaningful journey with us at Umrahme and contribute to providing unforgettable experiences for our clients!

Join Our Team as an Operations Manager at Hilton!
DoubleTree by Hilton Jeddah Al Nadha is nearing its grand opening, and we are excited to begin the selection process for our Core Management Team. As an Operations Manager, your role will extend beyond daily hotel operations; you'll ensure unforgettable experiences for every guest while embodying the Hilton spirit of hospitality.

Key Responsibilities:

• Oversee Hotel Operations: Manage day-to-day operations including budgeting, forecasting, and compliance with brand standards.
• Enhance Guest Experience: Implement strategies to improve guest satisfaction and service quality.
• Drive Performance: Identify and bridge gaps in team performance and operational processes.
• Team Cultivation: Lead and nurture a high-performing team through recognition and professional development.

Pre-Opening Management:

• Project Oversight: Ensure timelines and resources are adhered to while managing construction and vendor coordination.
• Readiness Planning: Prepare all departments for opening day, coordinating trainings and implementing brand standards.
• Financial Oversight: Control pre-opening budgets and negotiate with vendors.
• Quality Assurance: Ensure operational processes meet our high-quality standards.

Why Work with Hilton?
At Hilton, we pride ourselves on being the leading global hospitality company. Our team is dedicated to creating exceptional guest experiences, as we believe that our amazing team members are at the heart of it all. Join us in our vision to spread the warmth of hospitality!