Reservation agent Jobs in Makkah

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

As a Reservations Sales Agent, you will be pivotal in converting enquiries into confirmed bookings while delivering an exceptional and personalized experience to our guests. You will report directly to the Cluster Revenue and Distribution Manager and embody our core values of Respect, Responsibility, Passion, and Collaboration.

Key Responsibilities:

• Understand and anticipate guest needs to provide personalized experiences.
• Convert enquiries into bookings with a strong sales-oriented attitude.
• Manage reservations through multiple channels and ensure accuracy in bookings.
• Maintain comprehensive knowledge of hotel amenities and services.
• Handle correspondence and respond to guest inquiries promptly.
• Process adjustments to bookings based on guest requests and hotel policies.
• Collaborate with Front Office and Sales teams to enhance guest experiences.

Qualifications:

• Graduate in Hospitality Management, Tourism, or related fields.
• Fluent in English and Arabic (preferred).
• Experience with Opera PMS System is an advantage.
• Strong communication skills and attention to detail.
• A minimum of 1-year experience in a similar role is preferred.
• Willingness to work shifts, including weekends and public holidays.

In Return, What We Offer:

• Competitive compensation package and health insurance coverage.
• Exciting opportunities for personal and professional development.
• Inclusive work environment valuing diversity.
• Employee recognition programs and benefits.

Join Al Marwa Rayhaan by Rotana as a Reservation Agent!
As a key member of our team, you will play a vital role in enhancing our guest experience in the beautiful Makkah area. Our hotel, known for its luxurious accommodations and exceptional service, is seeking enthusiastic individuals to manage reservations and provide outstanding service to our guests.

Key Responsibilities:

• Answer incoming calls within 3 rings, utilizing the company's standard greeting and following the reservation script to handle inquiries about hotel accommodations and facilities.
• Process reservations promptly and accurately in the property management system, ensuring all modifications and cancellations are handled correctly and in line with operating procedures.
• Maintain accurate transaction records regarding special requirements, reservations requests, and amenities.
• Stay updated on hotel facilities, promotions, and any changes that may affect bookings.
• Engage in ongoing training and participate in programs to enhance service delivery and revenue generation.
• Operate safely and comply with health, safety, and environmental policies.

Skills Required:

• Strong communication skills and a commitment to excellent customer service.
• Detail-oriented with the ability to process information accurately.
• A proactive approach to learning about the hotel and its offerings.
• Adaptability to participate in training programs effectively.

If you have a passion for hospitality and wish to grow your career in a dynamic environment, we encourage you to apply at Al Marwa Rayhaan by Rotana!