Join Accor, a leader in the hospitality industry, at Novotel Madinah:We are looking for a
Director of Operations / Operations Manager with a strong background in rooms division. In this key leadership role, you will oversee all aspects of hotel operations, especially room management, to ensure exceptional guest experiences and optimal financial performance.
Key Responsibilities:- Develop and implement strategic plans to enhance operational efficiency and profitability across all departments.
- Lead and mentor a diverse team, fostering a culture of excellence and continuous improvement.
- Manage financial operations, including budgeting, forecasting, and cost control.
- Drive revenue management strategies to optimize room rates and occupancy levels.
- Ensure compliance with industry standards and company policies.
- Enhance guest satisfaction and loyalty through collaboration with department heads.
- Maintain quality control systems to uphold service standards.
- Analyze performance metrics and guest feedback for improvements.
- Represent the hotel at community events to build reputation and partnerships.
Qualifications:- Proven experience in hotel operations management, particularly in rooms division.
- Bachelor's degree in Hospitality Management or related field; advanced degree preferred.
- Exceptional leadership skills with the ability to inspire teams.
- Strong financial expertise in budgeting and revenue management.
- Outstanding problem-solving and decision-making abilities.
- Proficiency in hotel management software and systems.
- Fluency in English and Arabic; additional languages are advantageous.
This role is for Saudi Nationals only, in line with our commitment to local employment and development.
