Reservations Agent📣 Job Ad

Join Almosafer as a Tamheer - Umrah and Hajj Reservations Specialist!
As part of Seera Group, Almosafer is Saudi Arabia’s leading travel company with over 40 years of expertise in the travel industry. We are on a mission to elevate the journey for travelers from Saudi Arabia and beyond, supporting the nation’s vision for tourism.

Responsibilities:

• Handling pending bookings.
• Reviewing booking option dates on a daily basis.
• Reviewing arrivals daily: One day before, three days before, and seven days before arrival.
• Sending payment to suppliers.
• Meeting all company policies and procedures.
• Following schedule changes based on business volume.

Program Requirements:

• The candidate must be a Saudi National.
• A bachelor’s degree is required.
• The candidate should not be currently employed.
• Must not have previous Tamheer participation.

Qualifications:

• A bachelor’s degree in a related field preferred.
• Good communication skills.
• Fast learner.

At Almosafer, we value diversity and strive for equal opportunities for all candidates, promoting an inclusive work environment.

Join Our Team as a Reservations Agent!
As a Reservations Agent at M Hotel Al Dana Makkah, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service and ensuring accurate and efficient reservation processes.

Key Responsibilities:

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues.

Join us and be part of a dynamic team dedicated to providing exceptional service and ensuring a memorable experience for our guests!

Join Bupa Arabia as a Call Center Manager!

At Bupa Arabia, we pride ourselves on our exceptional work environment that attracts talents and develops leaders. We are looking for a skilled Call Center Manager to oversee daily operations and enhance the customer experience.

Key Responsibilities:

• Ensure daily performance reports and dashboards are prepared for effective management.
• Analyze customer call trends and behavior to identify potential complaints.
• Implement and monitor the service unit plan for effective call handling and resolution.
• Develop and implement call center policies and procedures.
• Manage daily operations ensuring efficiency and compliance with company policies.
• Motivate and build the capability of the team through coaching and development.

Skills Required:

• Proven experience in customer service, preferably in telecommunications, insurance, or healthcare sectors.
• Excellent multitasking and stress management skills.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Exceptional communication and leadership skills.

Join a company that aims to be the best healthcare provider in the Arab world! We continuously develop our people and motivate them to achieve higher performance.