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Call Center Manager📣 Job Ad
in Bupa Arabia
about 14 hours ago
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Contract Type | Full-time | |
Workplace type | On-site | |
Location | Makkah |
Join Bupa Arabia as a Call Center Manager!
At Bupa Arabia, we pride ourselves on our exceptional work environment that attracts talents and develops leaders. We are looking for a skilled Call Center Manager to oversee daily operations and enhance the customer experience.
Key Responsibilities:
Skills Required:
Join a company that aims to be the best healthcare provider in the Arab world! We continuously develop our people and motivate them to achieve higher performance.
At Bupa Arabia, we pride ourselves on our exceptional work environment that attracts talents and develops leaders. We are looking for a skilled Call Center Manager to oversee daily operations and enhance the customer experience.
Key Responsibilities:
- Ensure daily performance reports and dashboards are prepared for effective management.
- Analyze customer call trends and behavior to identify potential complaints.
- Implement and monitor the service unit plan for effective call handling and resolution.
- Develop and implement call center policies and procedures.
- Manage daily operations ensuring efficiency and compliance with company policies.
- Motivate and build the capability of the team through coaching and development.
Skills Required:
- Proven experience in customer service, preferably in telecommunications, insurance, or healthcare sectors.
- Excellent multitasking and stress management skills.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Exceptional communication and leadership skills.
Join a company that aims to be the best healthcare provider in the Arab world! We continuously develop our people and motivate them to achieve higher performance.
Requirements
- Open for all nationalities
- Requires 0-1 Year experience