Technical Support Specialist📣 Job Ad

Join IFAS as a Technical Support Officer!
We are looking for a dedicated Technical Support Officer specializing in Security Camera Systems to join our dynamic team. At IFAS, we are committed to delivering high-quality facility management services and ensuring that our clients receive comprehensive support for their security systems.

Job Overview:
As a Technical Support Officer, you will be the first point of contact for troubleshooting and resolving technical issues related to security camera systems, including CCTV and IP cameras. Your role will involve direct interaction with clients and technicians to ensure optimal performance of their security setups.

Key Responsibilities:

• Technical Support and Troubleshooting: Provide support for security camera systems, troubleshoot network connectivity, and configuration errors.
• System Installation and Setup Assistance: Aid with the configuration and installation of security systems.
• Customer Support: Respond to inquiries and document customer interactions.
• System Maintenance and Updates: Schedule maintenance activities and provide support for updates.
• Documentation and Reporting: Maintain records of interactions and create technical guides.
• Training and Guidance: Train clients on security system operation.
• Collaboration: Work with technical teams to address complex issues.
• Feedback for Product Improvement: Gather customer insights for potential enhancements.

Qualifications:

• Bachelor’s degree in Engineering, Information Technology, or a related field.
• 13 years of experience in technical support, ideally in the security or IT sector.
• Technical certifications (*, CCTV, networking) are a plus.

At IFAS, we are excited to grow our team with skilled and passionate professionals who share our commitment to excellence in facility management.

Join ALESAYI HOLDING as a Technical Support Supervisor!
We are committed to delivering top-notch service and support to our clients, and we are looking for a motivated individual to lead our technical support team.

Roles and Responsibilities:
- Supervise the technical support team, ensuring adherence to service standards and response times.
- Coordinate warranty claims and spare parts procurement with the procurement department and suppliers.
- Manage preventive maintenance schedules for all assigned locations.
- Review and track maintenance requests, ensuring timely resolution.
- Collaborate with procurement and logistics teams to ensure availability of required spare parts.
- Provide technical training and support to the team as needed.
- Monitor and report key performance metrics for maintenance and service efficiency.
- Oversee new project installations, coordinating with vendors, clients, and internal teams to ensure smooth execution.
- Manage resources and timelines for new installations, ensuring projects are completed on schedule and within budget.
- Ensure compliance with safety and quality standards during project installations.

Required Qualifications:
- Bachelor’s degree in engineering (Mechanical, Electrical, or related field) or equivalent experience.
- 3+ years in technical support, maintenance, and project coordination, or a related field.
- Previous experience in a supervisory or leadership role is preferred.

Nationality:
- Only Saudis.

Join Our Team as a Driver!
We are looking for a dedicated and responsible driver with a car to join our logistics management team. The ideal candidate will play a pivotal role in ensuring timely deliveries and providing excellent service.

Responsibilities:

• Transport goods safely and efficiently.
• Maintain the vehicle in good condition.
• Adhere to all traffic regulations.

Qualifications:

• Valid driver's license.
• Proven experience as a driver.
• Strong focus on safety and customer service.