Technical support specialist Jobs in Saudi Arabia

Join our team as a Technical Support Specialist!
The Al-Muhayed Company is looking for experienced Technical Support Specialists to work within a team dedicated to providing high-quality technical services. You will be responsible for setting specifications for new devices, receiving new devices, and ensuring they meet specifications.

Main Responsibilities:

• Documenting devices and their accessories in the organization.
• Recording problems that arise with devices on a daily basis.
• Performing necessary routine and preventive maintenance on devices.
• Answering user questions related to device issues and providing solutions when possible.
• Ensuring system statuses and containing the required programs.
• Preparing technical reports and developing work methods using modern technologies.

Requirements:

• A qualification in the field of at least a bachelor's degree or diploma.

Required Skills:

• Machine maintenance
• Installation and maintenance of computers
• System testing
• Customer assistance
• Finding solutions to problems

Location: Eastern Province, Qatif
Publication Start Date: 16/07/1447
Publication End Date: 17/09/1447

Join Alnafitha IT as a Technical Support Specialist!
Alnafitha IT is a distinguished provider of IT services and solutions in Saudi Arabia, dedicated to delivering top-notch support to our clients. We are currently seeking a Technical Support Specialist - ITSM to join our team in Jeddah.

About Us:
Founded in 1993, Alnafitha IT has grown from a startup to a market leader, showcasing our dedication to enhancing operational efficiency and ensuring customer satisfaction through innovative digital solutions.

Key Responsibilities:

• ManageEngine Administration & Monitoring: Ensure comprehensive operational support and system optimization.
• Vendor Communication: Collaborate with ManageEngine for technical support and updates.
• Documentation & Knowledge Management: Create and maintain essential documentation for operational processes.
• Training & Enablement: Provide training sessions to staff to optimize the use of IT systems.
• Asset Management: Maintain accurate IT asset inventories and manage reporting.
• Change Management Compliance: Participate in Change Management processes to ensure quality service delivery.

Requirements:

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 3-5 years of experience with ITSM/ITOM tools, preferably ManageEngine.
• ITIL Foundation Certification is mandatory.
• MCSE preferred.

As an equal opportunity employer, Alnafitha IT encourages all qualified individuals to apply without discrimination. We are committed to nurturing talent and fostering a diverse workplace.

Join Gulfmaid as an IT Technical Support Officer!

Gulfmaid® has been a leader in the plastic industry in Saudi Arabia since 1965, with over 60 years of expertise. We invite you to be a part of our dynamic team where your contributions will help shape the future of our innovative products and services.

Key Responsibilities:

• Provide first and second-level technical support to internal users via phone, email, or remote access.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, and upgrade computer hardware, software, and applications.
• Monitor system performance and troubleshoot issues related to operating systems and networks.
• Document technical procedures, issue resolutions, and support cases in the ticketing system.
• Assist in maintaining IT inventory, software licenses, and asset tracking.
• Collaborate with other IT teams to implement system updates and security protocols.
• Provide training and guidance to end-users on IT tools and best practices.
• Participate in IT projects and contribute to process improvements.

Requirements:

• Technical Diploma in IT or Technical Support.
• 1-3 Years of Experience in the same field.

At Gulfmaid®, you will find a committed team focused on delivering high-quality products and services, supported by our ISO certifications and innovative manufacturing capabilities. Join us and grow with a trusted name in the industry.

Join Our Team as a Senior L3 Technical Support Specialist!

Dkhoon Emirates is seeking a highly skilled Senior L3 Technical Support Specialist to join our IT team in Riyadh. This role is pivotal in managing our IT infrastructure, particularly in Azure environments and Fortinet firewalls.

Key Responsibilities:

• Manage and troubleshoot complex issues in Azure environments.
• Configure and maintain Fortinet firewalls.
• Provide expert-level support to internal teams and clients.
• Collaborate with IT and Security teams to ensure system reliability and security.

Requirements:

• Minimum 5 years of L3 Technical Support experience.
• Strong knowledge of Azure and Fortinet technologies.
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, high-stakes environment.

Join SMART Technology Solutions as a Technical Support Specialist!
We are a leading IT services and consulting company in Saudi Arabia, founded in 2007, and dedicated to supporting businesses with their technical needs. If you are passionate about technology and enjoy helping others, this is the role for you!

Key Responsibilities:

• Incident & Problem Management:
  - Perform advanced troubleshooting to identify root causes of recurring issues.
  - Document root causes, fixes, and preventive actions.
• Technical Troubleshooting & Resolution:
  - Diagnose and resolve complex hardware, software, network, and system issues.
• System & Service Support:
  - Support enterprise systems including Microsoft 365, Active Directory, and more.
• Escalation & Collaboration:
  - Escalate unresolved issues to Level 2 or vendors.
• Documentation & Knowledge Management:
  - Create and update knowledge base articles.
• Customer Communication:
  - Communicate clearly with customers regarding issue status and resolutions.
• Monitoring & Preventive Support:
  - Monitor systems and take proactive action to prevent incidents.

Requirements:

• Strong troubleshooting and analytical skills.
• Knowledge of ITIL processes.
• Ability to work under pressure.
• Clear documentation and communication skills.
• Certifications are strongly preferred (*, ITIL, CompTIA).

In return, we offer a culture of growth, continuous feedback, and a collaborative work environment. You can enjoy flexible work options, including up to 6 work-from-home days per month!

Join our team at InterSystems as a Technical Support Specialist!
This role provides a unique opportunity to develop your technical and professional skills while working collaboratively in a supportive environment.

About the Role:
You will be responsible for assisting developers from our technology partners to create and support their applications in real-world environments. You will work with leading organizations in various industries, including healthcare, finance, and telecommunications.

Responsibilities:

• Provide immediate response to customer inquiries following service standards.
• Offer technical support for custom development, interfaces, reports, and more.
• Diagnose and troubleshoot application issues effectively.
• Develop and prepare training materials for technical courses.
• Improve customer satisfaction by addressing suggestions for product improvements.
• Participate in on-call support services to ensure continuous availability.

Qualifications:

• Preferably experience with hospitals’ business workflows.
• Strong knowledge in InterSystems Object Script and SQL.
• Experience with web-oriented languages such as HTML and JavaScript.
• Ability to design and write technical documents and analysis reports.
• BS or MS in Computer Science or equivalent preferred.

We look forward to welcoming you to our team and supporting your growth in a technical career at InterSystems!