Technical support specialist Jobs in Saudi Arabia

Join Baker Hughes as a Technical Support Specialist - Real Time Systems!
Are you passionate about solving technical problems and working in collaborative teams? At Baker Hughes, you will be part of a successful team that provides intelligent, connected technologies to monitor and control energy extraction assets.

Your Responsibilities:

• Monitor real-time data and manage incidents effectively.
• Provide comprehensive Tier 3 technical support across applications, networks, and databases.
• Lead troubleshooting and resolution of complex production issues.
• Administer system integrations and maintain real-time dashboards for remote operations.
• Collaborate with cross-functional teams and understand customer requirements.
• Contribute to enterprise digital transformation and oversee small-scale projects.

Your Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or a related field (Diploma may be considered with relevant experience).
• 0 to 2 years of experience in IT systems and application support.
• Good communication skills and the ability to engage technical and non-technical stakeholders.
• Knowledge of databases and networking is a plus.

Working Environment:
We offer a supportive work environment with a focus on innovation, safety, and well-being. Our employees are at the heart of what we do, and we provide resources for their development and growth.

If you are looking to make a real difference in a company that values progress, join us and help take energy forward.

Join Baker Hughes as a Technical Support Specialist - Real Time Systems!
Are you passionate about solving technical problems and working in collaborative teams? At Baker Hughes, you will be part of a successful team that provides intelligent, connected technologies to monitor and control energy extraction assets.

Your Responsibilities:

• Monitor real-time data and manage incidents effectively.
• Provide comprehensive Tier 3 technical support across applications, networks, and databases.
• Lead troubleshooting and resolution of complex production issues.
• Administer system integrations and maintain real-time dashboards for remote operations.
• Collaborate with cross-functional teams and understand customer requirements.
• Contribute to enterprise digital transformation and oversee small-scale projects.

Your Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or a related field (Diploma may be considered with relevant experience).
• 0 to 2 years of experience in IT systems and application support.
• Good communication skills and the ability to engage technical and non-technical stakeholders.
• Knowledge of databases and networking is a plus.

Working Environment:
We offer a supportive work environment with a focus on innovation, safety, and well-being. Our employees are at the heart of what we do, and we provide resources for their development and growth.

If you are looking to make a real difference in a company that values progress, join us and help take energy forward.

Join Our Team as a Technical Support Specialist!
AL-KHALEEJ COMPUTERS & ELECTRONIC SYSTEMS, a pioneer in IT services in Saudi Arabia since 1979, is seeking a motivated and skilled Technical Support Specialist to join our dynamic team in Makkah.

About the Role:
The Technical Support Specialist will provide comprehensive technical assistance to end users, manage incidents and service requests, and ensure the smooth operation of IT systems and support services.

Key Responsibilities:

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Manage and resolve incidents and service requests in accordance with ITIL best practices.
• Escalate complex issues to higher support levels when necessary and ensure timely resolution.
• Maintain accurate documentation of issues, actions, and resolutions.
• Collaborate with other IT teams to improve system performance and user satisfaction.
• Assist in monitoring, maintaining, and upgrading IT systems.
• Communicate effectively with users and provide professional customer service.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in technical support or IT service management.
• Good understanding of ITIL framework and incident/problem management processes.
• Preferred certifications: ITIL Foundation, MCSA, MTA, or CompTIA+.
• Strong analytical and troubleshooting skills.
• Excellent communication and teamwork abilities.
• Customer-oriented mindset with the ability to handle multiple tasks efficiently.

Join Our Drilling Services Team at Baker Hughes!
Are you passionate about optimizing client's drilling programs and eager to work with cutting-edge drilling technology? Baker Hughes, a leader in energy technology, is seeking a Technical Support Specialist – Drilling Services to enhance our team.

Role Overview:
As a Technical Support Specialist, you will handle complex technical support tasks at well sites, requiring extensive knowledge of our Drilling Services products and tools. You will collaborate with various teams and engage in knowledge sharing initiatives to support continuous improvement.

Key Responsibilities:

• Deliver reactive technical support across all Baker Hughes Drilling Services products.
• Provide mentorship and training to Field Service Engineers and junior Technical Support Engineers.
• Support integration of new technologies and participate in field testing.
• Drive knowledge management and compliance with company policies.

Qualifications:
To be successful in this role, candidates should have:

• A minimum Bachelor’s degree in Engineering, preferably Electrical, Mechanical, or Petroleum Engineering.
• At least 2 years of experience in technical support for LWD/MWD with Baker Hughes.
• A total of 10 years of experience as a field engineer/specialist in MWD/LWD drilling services.
• Strong communication and teamwork skills.

Work-Life Balance:
Baker Hughes promotes flexible working patterns to help you achieve a work-life balance that suits you.

About Baker Hughes:
As a pioneer in energy technology, we operate in over 120 countries and focus on making energy safer, cleaner, and more efficient. We are committed to innovation and sustainability, providing comprehensive medical care options and financial programs to support our employees.

Join Us:
If you are looking to make a difference in a company that values progress and teamwork, we encourage you to apply!

Join Our Drilling Services Team at Baker Hughes!
Are you passionate about optimizing client's drilling programs and eager to work with cutting-edge drilling technology? Baker Hughes, a leader in energy technology, is seeking a Technical Support Specialist – Drilling Services to enhance our team.

Role Overview:
As a Technical Support Specialist, you will handle complex technical support tasks at well sites, requiring extensive knowledge of our Drilling Services products and tools. You will collaborate with various teams and engage in knowledge sharing initiatives to support continuous improvement.

Key Responsibilities:

• Deliver reactive technical support across all Baker Hughes Drilling Services products.
• Provide mentorship and training to Field Service Engineers and junior Technical Support Engineers.
• Support integration of new technologies and participate in field testing.
• Drive knowledge management and compliance with company policies.

Qualifications:
To be successful in this role, candidates should have:

• A minimum Bachelor’s degree in Engineering, preferably Electrical, Mechanical, or Petroleum Engineering.
• At least 2 years of experience in technical support for LWD/MWD with Baker Hughes.
• A total of 10 years of experience as a field engineer/specialist in MWD/LWD drilling services.
• Strong communication and teamwork skills.

Work-Life Balance:
Baker Hughes promotes flexible working patterns to help you achieve a work-life balance that suits you.

About Baker Hughes:
As a pioneer in energy technology, we operate in over 120 countries and focus on making energy safer, cleaner, and more efficient. We are committed to innovation and sustainability, providing comprehensive medical care options and financial programs to support our employees.

Join Us:
If you are looking to make a difference in a company that values progress and teamwork, we encourage you to apply!

Join Our Drilling Services Team at Baker Hughes!
Are you passionate about optimizing client's drilling programs and eager to work with cutting-edge drilling technology? Baker Hughes, a leader in energy technology, is seeking a Technical Support Specialist – Drilling Services to enhance our team.

Role Overview:
As a Technical Support Specialist, you will handle complex technical support tasks at well sites, requiring extensive knowledge of our Drilling Services products and tools. You will collaborate with various teams and engage in knowledge sharing initiatives to support continuous improvement.

Key Responsibilities:

• Deliver reactive technical support across all Baker Hughes Drilling Services products.
• Provide mentorship and training to Field Service Engineers and junior Technical Support Engineers.
• Support integration of new technologies and participate in field testing.
• Drive knowledge management and compliance with company policies.

Qualifications:
To be successful in this role, candidates should have:

• A minimum Bachelor’s degree in Engineering, preferably Electrical, Mechanical, or Petroleum Engineering.
• At least 2 years of experience in technical support for LWD/MWD with Baker Hughes.
• A total of 10 years of experience as a field engineer/specialist in MWD/LWD drilling services.
• Strong communication and teamwork skills.

Work-Life Balance:
Baker Hughes promotes flexible working patterns to help you achieve a work-life balance that suits you.

About Baker Hughes:
As a pioneer in energy technology, we operate in over 120 countries and focus on making energy safer, cleaner, and more efficient. We are committed to innovation and sustainability, providing comprehensive medical care options and financial programs to support our employees.

Join Us:
If you are looking to make a difference in a company that values progress and teamwork, we encourage you to apply!