Technical Support Specialist📣 Job Ad

Job Overview
The Islamic Development Bank (IsDB) is looking for a dedicated Technical Support Officer to join its Corporate Services and Communication department at the IsDBG HQ in Jeddah. This role is essential for efficient coordination and execution of departmental operations.

Job Purpose
The Technical Support Officer will provide administrative, operational, and strategic support to ensure smooth business operations. This includes organizing office-related activities and providing essential support to the General Manager.

Key Accountabilities

• Technical Support: Assist the General Manager in preparing presentation materials and documentation.
• Monitor technical matters and project statuses, ensuring timely delivery.
• Coordinate with internal and external functions for meeting logistics.
• Maintain accurate records of all technical documentation and correspondence.

Administration Support:

• Manage the General Manager's calendar and schedule meetings.
• Provide general administrative support, including handling phone calls and inquiries.

Meeting Briefings and Follow-up:

• Prepare meeting agendas and materials.
• Manage the agenda of all meetings attended by the General Manager.

Reporting:

• Prepare timely updates and progress reports on departmental activities.

Qualifications

• At least 3 years of experience in a support role.
• Bachelor's degree in Business Administration, IT, or similar.
• Professional certificate in Project Management is advantageous.

Skills

• Proficiency in Microsoft Office.
• Excellent communication and coordination skills.

Join Alnafitha IT as a Technical Support Specialist!
Alnafitha IT is a distinguished provider of IT services and solutions in Saudi Arabia, dedicated to delivering top-notch support to our clients. We are currently seeking a Technical Support Specialist - ITSM to join our team in Jeddah.

About Us:
Founded in 1993, Alnafitha IT has grown from a startup to a market leader, showcasing our dedication to enhancing operational efficiency and ensuring customer satisfaction through innovative digital solutions.

Key Responsibilities:

• ManageEngine Administration & Monitoring: Ensure comprehensive operational support and system optimization.
• Vendor Communication: Collaborate with ManageEngine for technical support and updates.
• Documentation & Knowledge Management: Create and maintain essential documentation for operational processes.
• Training & Enablement: Provide training sessions to staff to optimize the use of IT systems.
• Asset Management: Maintain accurate IT asset inventories and manage reporting.
• Change Management Compliance: Participate in Change Management processes to ensure quality service delivery.

Requirements:

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 3-5 years of experience with ITSM/ITOM tools, preferably ManageEngine.
• ITIL Foundation Certification is mandatory.
• MCSE preferred.

As an equal opportunity employer, Alnafitha IT encourages all qualified individuals to apply without discrimination. We are committed to nurturing talent and fostering a diverse workplace.

We Are Hiring: Senior Technical Support Specialist
Location: Jeddah, Saudi Arabia
Company: Dezert Innovation Technology

Dezert Innovation Technology is pleased to announce an opening for a Senior Technical Support Specialist to join our technical team. The selected candidate will be responsible for providing advanced technical support, handling complex issues, and contributing to the continuous improvement of IT services delivered to internal users and clients.

Key Responsibilities:

• Provide advanced technical support and resolve complex technical issues.
• Diagnose and troubleshoot hardware, network, operating system, and enterprise application issues.
• Oversee and manage the Helpdesk ticketing system, ensuring compliance with SLA and quality standards.
• Coordinate with internal technical teams and external service providers when required.
• Install, configure, and maintain end-user devices (computers, printers, peripherals, and software).
• Support cloud-based systems and core business applications (*, Microsoft 365 and enterprise systems).
• Prepare analytical reports on recurring issues and recommend preventive and improvement solutions.
• Contribute to IT documentation, procedures, and Standard Operating Procedures (SOPs).
• Provide guidance and support to junior technical support team members when needed.

Requirements:

• Saudi nationality (mandatory).
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 4–6 years of hands-on experience in technical support or IT roles.
• Strong experience with Windows and macOS operating systems.
• Advanced knowledge of networking fundamentals (LAN / WAN / VPN / Troubleshooting).
• Experience with Helpdesk and IT service management systems.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work under pressure and handle critical technical situations.
• Advanced level of English, both written and spoken.
• Professional certifications such as ITIL, CompTIA, or Microsoft are a plus.

Benefits:

• Professional and innovative technical work environment.
• Continuous training and professional development opportunities.
• Clear career growth and advancement path.
• Competitive salary and benefits package based on experience and qualifications.