Technical Support Specialist📣 Job Ad

Join Alnafitha IT as a Technical Support Specialist!
Alnafitha IT is a distinguished provider of IT services and solutions in Saudi Arabia, dedicated to delivering top-notch support to our clients. We are currently seeking a Technical Support Specialist - ITSM to join our team in Jeddah.

About Us:
Founded in 1993, Alnafitha IT has grown from a startup to a market leader, showcasing our dedication to enhancing operational efficiency and ensuring customer satisfaction through innovative digital solutions.

Key Responsibilities:

• ManageEngine Administration & Monitoring: Ensure comprehensive operational support and system optimization.
• Vendor Communication: Collaborate with ManageEngine for technical support and updates.
• Documentation & Knowledge Management: Create and maintain essential documentation for operational processes.
• Training & Enablement: Provide training sessions to staff to optimize the use of IT systems.
• Asset Management: Maintain accurate IT asset inventories and manage reporting.
• Change Management Compliance: Participate in Change Management processes to ensure quality service delivery.

Requirements:

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• 3-5 years of experience with ITSM/ITOM tools, preferably ManageEngine.
• ITIL Foundation Certification is mandatory.
• MCSE preferred.

As an equal opportunity employer, Alnafitha IT encourages all qualified individuals to apply without discrimination. We are committed to nurturing talent and fostering a diverse workplace.

Job Overview
The Islamic Development Bank (IsDB) is looking for a dedicated Technical Support Officer to join its Corporate Services and Communication department at the IsDBG HQ in Jeddah. This role is essential for efficient coordination and execution of departmental operations.

Job Purpose
The Technical Support Officer will provide administrative, operational, and strategic support to ensure smooth business operations. This includes organizing office-related activities and providing essential support to the General Manager.

Key Accountabilities

• Technical Support: Assist the General Manager in preparing presentation materials and documentation.
• Monitor technical matters and project statuses, ensuring timely delivery.
• Coordinate with internal and external functions for meeting logistics.
• Maintain accurate records of all technical documentation and correspondence.

Administration Support:

• Manage the General Manager's calendar and schedule meetings.
• Provide general administrative support, including handling phone calls and inquiries.

Meeting Briefings and Follow-up:

• Prepare meeting agendas and materials.
• Manage the agenda of all meetings attended by the General Manager.

Reporting:

• Prepare timely updates and progress reports on departmental activities.

Qualifications

• At least 3 years of experience in a support role.
• Bachelor's degree in Business Administration, IT, or similar.
• Professional certificate in Project Management is advantageous.

Skills

• Proficiency in Microsoft Office.
• Excellent communication and coordination skills.

Join the Leading Renewable Energy Company

Arctech is a global leader in solar tracking solutions and currently ranks among the Top 2 solar tracker manufacturers worldwide. We are committed to driving innovation and maximizing energy efficiency in the renewable energy sector. Join us in shaping the future of solar energy as a Quality Control Technician.

Position Overview
The Quality Control Technician role is responsible for ensuring that raw materials, production processes, and finished products meet established quality standards. You will support continuous improvement by maintaining quality systems, conducting inspections and testing, and collaborating with cross-functional teams to resolve quality issues and enhance overall product performance.

Key Responsibilities:

• Raw Material and Process Control:
  • Inspect and verify raw materials for compliance with quality standards.
  • Monitor production processes for adherence to quality requirements.
• Finished Product Quality Testing:
  • Conduct quality inspections on finished products.
  • Ensure products meet technical specifications and customer requirements.
• Quality System Maintenance:
  • Maintain and implement quality control systems and procedures.
  • Prepare and analyze quality records, reports, and documentation.
• Problem Collaboration and Improvement:
  • Identify quality issues and collaborate with production and technical teams to resolve them.
  • Participate in continuous improvement initiatives.

Requirements:

• Education: A Higher Diploma or Bachelor’s degree is preferred; technical qualifications may be acceptable with relevant experience.
• Fresh graduates are welcome to apply.
• Major: Quality Management, Industrial Engineering, or related fields.
• Familiarity with QC tools and AQL sampling standards.
• Ability to use inspection equipment like calipers and micrometers.
• Basic data analysis skills to identify trends and drive improvements.
• Good communication skills and strong problem-solving abilities.

Please submit your CV in English to join our team and help power the future of solar energy.