Join Our Innovative Technology Team!Greenberg Traurig (GT), a prestigious global law firm with locations across 15 countries, is seeking a dedicated Helpdesk Support Specialist. This role is situated in our Riyadh Regional Headquarters office and offers a collaborative, fast-paced working environment.
About the Role:You will provide essential support to attorneys and professional staff in a 24x7 phone-based call center environment. Your expertise will help resolve complex technical issues, ensuring our clients receive exceptional service.
Available Shifts:- 7:00 AM – 4:00 PM Riyadh Time
- 8:00 AM – 5:00 PM Riyadh Time
Key Responsibilities:- Resolve complex technical issues at point of contact.
- Utilize customer service skills to efficiently support a demanding client base.
- Assist with other department activities and perform additional responsibilities as assigned.
- Be flexible and open to working overtime as required.
Qualifications:This position requires:
- 3+ years of technical support experience in a law firm or 7+ years in a professional services organization.
- Exceptional customer service skills with the ability to convey technical information in understandable terms.
- Excellent command of written and spoken English and Arabic.
- Microsoft Office Specialist certification and A+/Network+ certifications are highly desirable.
Come and be a part of our dynamic team where your skills will be valued and your career can flourish! 
