Technical Support Specialist📣 Job Ad

Join alfanar as a Technical Support Specialist!
In this role, you will provide essential hardware and software technical support efficiently and in a timely manner. This position is crucial for helping our teams achieve operational plans while maintaining quality standards as per defined policies.

Key Responsibilities:

• Provide professional enterprise technical support, addressing the root causes of issues.
• Install and configure systems and troubleshoot hardware/software faults.
• Support end users on various operating systems including Windows and Mac OS.
• Conduct remote and on-site support as needed.
• Draft documentation of support tickets and provide management updates on progress.

Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- 2 to 4 years of experience in technical support.
- Familiarity with data security, help desk technologies, and emerging network technology.

About alfanar:
alfanar is committed to providing high-quality standards to its customers while continuously developing its human capital. The company values a proactive work environment where employees are empowered to contribute to innovative solutions. Join us to be part of a company that is transforming cities into sustainable and habitable environments!

Join Our Team as a Helpdesk Support Specialist!
At Greenberg Traurig (GT), a leading global law firm with locations in 15 countries, we offer an exciting opportunity to become a part of our Technology Team located in our Riyadh Regional Headquarters.

Position Summary:
The Helpdesk Support Specialist plays a crucial role in providing support for attorneys and professional staff in a 24/7 phone-based call center environment. You will be ensuring efficiency and accuracy in every task, while collaborating effectively across teams.

Key Responsibilities:

• Resolve complex technical issues at point of contact.
• Utilize exceptional customer service skills to support a demanding client base.
• Assist with additional department activities as assigned.
• Be flexible and may be required to work overtime as needed.

Qualifications:

• 3+ years technical support experience in a law firm environment or 7+ years in a professional services organization.
• Exceptional customer service skills with a command of written and spoken English and Arabic.
• Microsoft Office Specialist certification in MS Word and other certifications are highly desirable.
• Experience with IT ticketing systems.
• Proficiency with Windows-based software, Microsoft Word, Excel, and Outlook is required.

If you thrive in a fast-paced and innovative environment and are ready to take on new challenges with confidence and resilience, we invite you to apply today!

Join SMART Technology Solutions, a leading Saudi company established in 2007, as a Technical Support Specialist. Our mission is to provide exceptional IT services and support, helping organizations effectively manage their technical needs without the burden of maintaining a dedicated IT department.

Role Overview:
This position involves advanced troubleshooting, incident management, and technical support to ensure seamless operations of our enterprise systems.

Key Responsibilities:

• Incident & Problem Management: Perform advanced troubleshooting to identify root causes of recurring issues, restore services within defined SLA targets, and support Problem Management efforts.
• Technical Troubleshooting & Resolution: Diagnose and resolve complex hardware, software, and network issues across various platforms.
• System & Service Support: Support enterprise systems including Microsoft 365, Active Directory, and network connectivity.
• Documentation & Knowledge Management: Create and update technical documentation and ensure accurate ticket updates.
• Customer Communication: Clearly communicate with customers regarding issue status and resolutions.
• Monitoring & Preventive Support: Monitor systems and take proactive actions to prevent incidents.

Requirements:

• Strong troubleshooting and analytical skills.
• Experience with IT infrastructure and cloud services.
• Knowledge of ITIL processes.
• Ability to work under pressure and prioritize effectively.
• Certifications such as ITIL®, CompTIA A+/Network+, and Microsoft Certified are preferred.

Benefits:

• A culture of growth and continuous feedback.
• Supportive and collaborative working environment.
• Flexible work options available.