Technical Support Specialist📣 Job Ad

Join Our Team as a Helpdesk Support Specialist!
At Greenberg Traurig (GT), a leading global law firm with locations in 15 countries, we offer an exciting opportunity to become a part of our Technology Team located in our Riyadh Regional Headquarters.

Position Summary:
The Helpdesk Support Specialist plays a crucial role in providing support for attorneys and professional staff in a 24/7 phone-based call center environment. You will be ensuring efficiency and accuracy in every task, while collaborating effectively across teams.

Key Responsibilities:

• Resolve complex technical issues at point of contact.
• Utilize exceptional customer service skills to support a demanding client base.
• Assist with additional department activities as assigned.
• Be flexible and may be required to work overtime as needed.

Qualifications:

• 3+ years technical support experience in a law firm environment or 7+ years in a professional services organization.
• Exceptional customer service skills with a command of written and spoken English and Arabic.
• Microsoft Office Specialist certification in MS Word and other certifications are highly desirable.
• Experience with IT ticketing systems.
• Proficiency with Windows-based software, Microsoft Word, Excel, and Outlook is required.

If you thrive in a fast-paced and innovative environment and are ready to take on new challenges with confidence and resilience, we invite you to apply today!

Join SS&C Technologies as a Technical Support Specialist!

As a leading provider of investment, financial services, and software solutions, SS&C is looking for highly motivated technical consultants to provide dedicated on-site support for our Algo Credit Manager (ACM) solution at a prominent client in Riyadh, KSA. This role includes working closely with various stakeholders to ensure a high level of service and solution delivery.

Key Responsibilities:

• Assist the client’s production team with day-to-day management of ACM.
• Manage issues and perform release management.
• Conduct daily batch runs and monitoring of ACM processes.
• Review, record, and troubleshoot errors encountered during operations.
• Provide periodic on-call/stand-by support.

Qualifications:

• Previous experience with Algo Credit Manager (ACM) is desirable.
• Degree in a numerate/technical field or equivalent.
• At least 5 years of experience in supporting LIVE production systems, preferably within banking.
• Proficiency in Linux and familiarity with scripting (Groovy Script, Java Script, shell).
• Knowledge of database essentials.

Why Work at SS&C?
We offer flexibility in work arrangements, professional development opportunities, a competitive holiday scheme, and benefits designed to support employee well-being. We are committed to diversity and inclusion within our workforce, and we encourage applicants from all backgrounds.

Thank you for considering a career with SS&C Technologies!

Join Our Team as a Helpdesk Technical Support Specialist
Greenberg Traurig (GT), a global law firm located in 15 countries, offers a unique opportunity for a Helpdesk Technical Support Specialist at our Riyadh Regional Headquarters office. This role is essential in supporting attorneys and professional staff in a 24x7 phone-based call center environment.

Position Summary
The Helpdesk Support Specialist will resolve complex technical issues while providing exceptional customer service. The ideal candidate should thrive in a fast-paced environment, demonstrating strong problem-solving and decision-making abilities.

Key Responsibilities

• Resolve complex technical issues at point of contact.
• Provide customer support to a demanding client base.
• Assist with departmental activities as needed.
• Flexibility to work overtime as required.

Qualifications

• 3+ years in technical support in a law firm or 7+ years in a professional services organization.
• Exceptional customer service skills.
• Ability to communicate technical information in simple terms.
• Microsoft Office Specialist certification and A+ and Network+ certifications are desirable.
• Proficiency with Windows-based software and Microsoft Office applications.