Technical Support Specialist📣 Job Ad

Join alfanar as a Technical Support Specialist!
In this role, you will provide essential hardware and software technical support efficiently and in a timely manner. This position is crucial for helping our teams achieve operational plans while maintaining quality standards as per defined policies.

Key Responsibilities:

• Provide professional enterprise technical support, addressing the root causes of issues.
• Install and configure systems and troubleshoot hardware/software faults.
• Support end users on various operating systems including Windows and Mac OS.
• Conduct remote and on-site support as needed.
• Draft documentation of support tickets and provide management updates on progress.

Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- 2 to 4 years of experience in technical support.
- Familiarity with data security, help desk technologies, and emerging network technology.

About alfanar:
alfanar is committed to providing high-quality standards to its customers while continuously developing its human capital. The company values a proactive work environment where employees are empowered to contribute to innovative solutions. Join us to be part of a company that is transforming cities into sustainable and habitable environments!

Join Our Team as a Helpdesk Support Specialist!
At Greenberg Traurig (GT), a leading global law firm with locations in 15 countries, we offer an exciting opportunity to become a part of our Technology Team located in our Riyadh Regional Headquarters.

Position Summary:
The Helpdesk Support Specialist plays a crucial role in providing support for attorneys and professional staff in a 24/7 phone-based call center environment. You will be ensuring efficiency and accuracy in every task, while collaborating effectively across teams.

Key Responsibilities:

• Resolve complex technical issues at point of contact.
• Utilize exceptional customer service skills to support a demanding client base.
• Assist with additional department activities as assigned.
• Be flexible and may be required to work overtime as needed.

Qualifications:

• 3+ years technical support experience in a law firm environment or 7+ years in a professional services organization.
• Exceptional customer service skills with a command of written and spoken English and Arabic.
• Microsoft Office Specialist certification in MS Word and other certifications are highly desirable.
• Experience with IT ticketing systems.
• Proficiency with Windows-based software, Microsoft Word, Excel, and Outlook is required.

If you thrive in a fast-paced and innovative environment and are ready to take on new challenges with confidence and resilience, we invite you to apply today!

Join Dar Al Uloom University as a Technical Support Specialist!
We are looking for a reliable and skilled Network Technician to support and maintain our university's passive network infrastructure. This position involves ensuring the smooth operation of systems and delivering technical assistance to users across the organization.

Roles & Responsibilities:

• Passive Network Infrastructure Support:
• Assist in the installation and basic testing of structured cabling (Cat6, Cat6a, fiber optics) under supervision.
• Help organize patch panels, network racks, and cable trays in coordination with senior staff.
• Label cables and document network endpoints using provided templates.
• Follow standard procedures and guidelines for cabling and physical infrastructure.
• Report and help troubleshoot basic connectivity issues related to passive components.
• IT Support & Systems Maintenance:
• Provide first-level support for common hardware and software issues (*, printer setup, basic troubleshooting).
• Assist in installing and maintaining IT equipment such as PCs, monitors, and network devices.
• Support user account setup and access permissions under guidance.
• Help with routine hardware replacements and upgrades.
• Provide basic support for video conferencing and telephony systems.
• Maintain and update inventory records for IT assets and consumables.
• Monitor basic network performance indicators and report anomalies.
• Participate in site visits to assess network reliability with senior technicians.
• Ensure physical security of network cabinets by following access protocols.
• Keep documentation updated for assigned tasks and procedures.
• Follow safety and organizational policies during installations and maintenance activities.

Desired Candidate Profile:
The ideal candidate should have experience in handling network infrastructure and providing IT support within an academic environment. A diploma in a relevant field is preferred. Attention to detail, troubleshooting skills, and the ability to work alongside senior technicians are essential for success.