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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Lenovo as a Premier Technical Support Specialist
We are Lenovo—a global technology powerhouse dedicated to delivering smarter technology for all. As part of our commitment to exceptional customer service, we are seeking a Premier Technical Support Specialist to join our Riyadh team.

Role Overview:
This is a technical role in Lenovo's Premier Technical Support team, where you will provide top-tier support to our Premier Support customers. Your daily responsibilities include delivering remote troubleshooting, diagnosing issues via phone and email, and working closely with a team of Technical Account Managers to ensure seamless case management.

Day-to-Day Responsibilities:
  • Assist customers and field engineers by diagnosing problems remotely.
  • Identify hardware/software faults and provide effective solutions.
  • Manage and resolve cases over the phone, email, or onsite as needed.
  • Collaborate with the Technical Account Management team to monitor and resolve issues promptly.
  • Educate customers to ensure their technical issues are addressed effectively.
  • Provide feedback on recurring customer problems to improve service.

Key Competencies:
  • 3+ years in Client Technical Support roles.
  • Experience in IT Services and with Field Service Providers.
  • Proficient in Windows Operating Systems and Microsoft Products.
  • Strong troubleshooting capabilities for hardware and software across client products (notebooks, desktops, tablets).
  • Effective communication skills in both Arabic and English.
  • Business fluent in Arabic and English.

What Lenovo Offers:
  • An innovative environment conducive to professional growth.
  • Opportunities for career advancement and personal development training.
  • A diverse international team.
  • Attractive compensation and performance-based rewards.

About Lenovo:
Lenovo is committed to building a more trustworthy and smarter future for everyone. We do not discriminate based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any protected class.

Requirements

  • Requires 2-5 Years experience

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