Branch Supervisor Jobs in Jeddah

We are looking for a dynamic and professional leader to join our team as an Assistant Restaurant Manager, to contribute to providing an exceptional hospitality experience and managing daily operations with high efficiency.

📌 Main Responsibilities:

• Daily supervision of the workflow in the dining room and kitchen to ensure service quality.

• Preparing staff work schedules, distributing tasks, and training new team members.

• Monitoring inventory, ordering shortages, and controlling operating costs.

• Dealing with customer complaints and solving immediate problems flexibly and professionally.

• Supervising daily closing operations and matching sales reports (POS).

🎯 Conditions and Qualifications:

• Minimum of two years of supervisory experience in the restaurant and hospitality sector.

• Excellent leadership and communication skills and ability to work under pressure.

• Proficiency in operating POS systems and basic computer programs.

• Total flexibility in working shifts and weekends.

💼 Benefits:

• A motivating salary determined by experience.

• A professional work environment and opportunities for career advancement.

• Medical insurance and allowances.

About the Role

The Al-Wadad Charity Association announces its need to recruit a specialized and experienced professional to lead and manage the operations of one of its main departments. This role primarily aims to oversee the implementation of the department's strategic and operational plans, ensure the achievement of its goals, and enhance relationships with beneficiaries and stakeholders. This position is vital for improving the quality of services provided and driving the overall success of the association's initiatives. The role includes leading a team, developing strategic initiatives, and ensuring efficient and effective service delivery to beneficiaries, significantly contributing to the organization's mission.

Key Tasks and Responsibilities

• Lead and manage department operations to achieve strategic and operational goals.
• Develop and implement strategic and operational plans for the department.
• Oversee the quality of services provided to beneficiaries and improve their overall experience.
• Represent the association before relevant parties and build effective relationships with stakeholders.
• Manage the work team within the department, including identifying needs, developing performance, and ensuring adherence to operational schedules.
• Monitor the implementation of plans and ensure adherence to the operational timeline.
• Oversee the implementation of initiatives and ensure the efficiency of the department's operational processes.
• Ensure compliance with all relevant policies and procedures.
• Manage time effectively and control workflow to ensure timely completion.
• Demonstrate emotional intelligence and strong negotiation skills in all interactions.
• Manage available resources efficiently and improve operational efficiency within the department.

Qualifications and Requirements

• Bachelor's degree in Business Administration or a related field.
• 5-8 years of experience in a leadership role.
• Proven experience in developing and implementing operational and strategic plans, and managing initiatives.
• Strong leadership, communication, and relationship-building skills.
• Ability to analyze data and make decisions based on operational requirements.
• Familiarity with relationship-related systems and frameworks.

Core Skills

• Strategic and operational planning.
• Development and implementation of operational and strategic plans.
• Overseeing the quality of services provided to beneficiaries and improving their experience.
• Representing the association before relevant parties and building effective relationships with stakeholders.
• Managing the department's work team, including identifying needs and developing performance.
• Monitoring plan implementation and ensuring adherence to the operational timeline.
• Overseeing initiative implementation and ensuring the efficiency of departmental operations.
• Overseeing compliance with policies and procedures.
• Time management and workflow control.
• Emotional intelligence and negotiation skills.
• Efficient management of available resources and improvement of operational efficiency in the department.

Additional Details

Company: Al-Wadad Charity Association

Location: Jeddah, Makkah Al-Mukarramah, Kingdom of Saudi Arabia

Job Type: Full-time

Required Experience: 5-10 years

About the Role

Saham Car Rental is looking for a Car Rental Branch Supervisor to join their team. This role aims for the effective management of car rental operations and supervision of branch performance. The position requires strong organizational skills, high efficiency in operations management, and the ability to lead teams to achieve goals.

Job Responsibilities

The Rental Branch Supervisor oversees car rental operations at the branch level, ensuring adherence to procedures and monitoring the daily workflow. The role includes managing and tracking open and closed contracts, and ensuring the completeness and accuracy of all documents. It also involves supervising collection operations and following up with customers regarding late payments or delayed vehicle returns, to ensure timely settlements. The role also includes supervising branch staff, ensuring their adherence to procedures, and monitoring drivers' adherence to schedules and service delivery.

Tasks also include conducting daily reviews of branches and centers, and ensuring the integrity of financial transactions. The supervisor monitors fleet readiness and maintenance, ensuring vehicles are in optimal operational condition. They also follow up on customer complaints and resolve them to enhance the customer experience. The supervisor ensures the branch operates in a clean and organized environment that meets the needs of rental operations. The role requires preparing operational reports and monitoring performance indicators for service delivery and continuous improvement initiatives, while ensuring compliance with branch policies and operating procedures for car rental services.

Qualifications and Basic Requirements

• Saudi Nationality.
• At least 3 years of experience in car rental or related automotive operations.
• Good understanding of car rental operating and maintenance systems.
• Leadership and management skills, with the ability to manage a branch.
• High skills in follow-up, analysis, and report preparation.
• Ability to use computers and operating systems efficiently.

Required Skills

• Car Rental Branch Management.
• Supervision.
• Operations Management.
• Customer Service.
• Team Management.
• Financial Management.
• Performance Monitoring.
• Regulatory Compliance.
• Report Preparation.
• Problem Solving.
• Leadership.
• Communication.

Work Details and Locations

The type of work is full-time. The required experience ranges between 2-5 years. Opportunities are located in the Riyadh region, with specific opportunities in the cities of Riyadh and Jeddah.

About the Role

Chalhoub Group, a leading partner for luxury across the Middle East with over 65 years of experience, is seeking a dynamic Store Manager for the Kilian brand. This role is based in Jeddah, Makkah, Saudi Arabia. As a Store Manager, you will be instrumental in driving store business, cultivating a base of loyal VIP customers, and leading your team to uphold the brand's values and operational excellence. This position is pivotal in Chalhoub's transition to a hybrid retailer, leveraging technology and data to enhance customer experiences.

You will be responsible for inspiring your team, achieving sales targets, and ensuring seamless integration of online and offline retail strategies. This is an opportunity to contribute to a world-class team focused on innovation and service excellence in the luxury beauty sector.

Key Responsibilities

• Lead by example, embodying and communicating the brand's values and philosophy through all interactions with customers and team members.
• Define, execute, and monitor the store's action plan to achieve sales targets and Key Performance Indicators (KPIs).
• Manage the customer database to build strong relationships and identify future selling opportunities.
• Stay informed about the latest trends, products, and competitor activities, sharing feedback with relevant back-office teams.
• Embrace a hybrid retail approach by leveraging all online and offline points of sale.
• Provide clear vision and direction to the team regarding business objectives and store strategies.
• Identify, recruit, develop, and retain strong talent within the team.
• Foster a positive work environment built on trust, respect, and fairness, acting as the voice of employees by relaying feedback, challenges, and concerns to leadership and HR.
• Coach team members, promoting a growth mindset by utilizing the Group's learning tools and platforms, and consistently monitoring development plans and professional growth.
• Ensure performance improvement plans are transparently discussed and documented.
• Develop an omnichannel mindset within the team, promoting various customer experience touchpoints (physical and digital), clienteling techniques with a focus on VIPs, and leveraging customer data to proactively meet needs.
• Drive the brand's e-commerce business, including various activities and activations.
• Recruit new clients and convert them into loyal VIP customers by delivering an excellent experience and engaging in continuous networking.
• Ensure adherence to all sales and operational policies and procedures within the store.
• Process and prepare e-commerce orders within set Service Level Agreements (SLAs) for time and quality, ensuring no pending fulfillment actions in the store.
• Utilize available technology tools (*, Clienteling app, OMS, Business WhatsApp) to enhance customer experience both in-store and remotely, ensuring the team is proficient or trained on these tools.
• Maintain operating standards, including stock replenishment and display organization according to the brand's Visual Merchandising (VM) guidelines.
• Ensure compliance with all legal, safety, security, retail store operations, and HR guidelines, collaborating with relevant teams for continuous improvement and escalating issues promptly.
• Ensure healthy floor coverage by analyzing historical traffic data and anticipating peak hours.

Qualifications and Requirements

• A minimum of 3 years of experience as a Store Manager or Supervisor within the luxury brand sector.
• Fluency in both Arabic and English is essential.

Required Skills

• Sales Target Achievement and KPI Management
• Customer Relationship Management and Clienteling
• Product Knowledge
• Team Leadership, Talent Recruitment, and Talent Development
• Employee Feedback Management and Coaching
• Promoting a Growth Mindset and Performance Improvement Plans
• Omnichannel Customer Experience Strategy
• E-commerce Operations and Order Processing
• Adherence to Sales and Operational Policies
• Understanding of Service Level Agreements (SLAs)
• Proficiency with Clienteling Apps, OMS, and Business WhatsApp
• Stock Replenishment and Visual Merchandising (VM)
• Compliance with Legal, Safety, and Security Guidelines
• Retail Store Operations and HR Guidelines
• Traffic Data Analysis

Work Environment and Location

This is a full-time position for a Store Manager at the Kilian boutique in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Chalhoub Group is committed to inclusion and diversity, welcoming all applicants to apply and be part of their exciting future, ensuring equal opportunity without regard to gender, age, race, religion, national origin, or disability status.