Branch Manager (Retail Store)

1. Store Operations & Brand Standards

• Operate the store according to AUR’s Standard Operating Procedures (SOPs) and brand identity.

• Maintain top-tier cleanliness and organization in all store zones including customer area, kitchen, and storage.

• Conduct regular inspections for equipment, lighting, music, and signage.

• Ensure full compliance with food safety, hygiene, and health authority regulations.

⸻

2. Inventory & Stock Management

• Conduct daily and weekly stock counts and reconcile with system data.

• Implement and monitor FIFO to reduce wastage and maintain freshness.

• Regularly check for expired or damaged stock and remove immediately.

• Maintain accurate records of all inventory activity and transfers.

⸻

3. Ordering & Stock Availability

• Forecast and place orders on time to ensure optimal stock levels of raw materials and packaging.

• Work closely with the supply chain or procurement team to avoid out-of-stock issues.

• Track fast-moving and slow-moving items and adjust orders accordingly.

• Follow up on deliveries and communicate delays or discrepancies.

⸻

4. Sales, Revenue & Cash Management

• Oversee daily cash handling and verify cash vs POS sales reports.

• Report and escalate discrepancies immediately.

• Monitor sales performance and promote upselling strategies.

• Ensure all coupon transactions are archived with receipts for auditing purposes.

⸻

5. Customer Experience & Google Ratings

• Guarantee smooth service, product quality, and speed of delivery.

• Handle customer complaints gracefully and implement preventive measures.

• Actively monitor and improve Google and delivery platform ratings.

• Train staff on hospitality and how to deal with unhappy customers.

⸻

6. People Management & Leadership

• Supervise daily tasks and staff scheduling for full coverage and efficiency.

• Hold daily briefings, weekly check-ins, and regular coaching.

• Enforce discipline, grooming, hygiene, and punctuality standards.

• Promote teamwork and a positive work culture.

⸻

7. Communication & Reporting

• Attend weekly meetings and present store updates, needs, and performance.

• Prepare and submit daily, weekly, and monthly reports:

• Sales and cash collection

• Inventory movement

• Staff attendance and performance

• Customer incidents or complaints

⸻

8. Hygiene, Maintenance & Compliance

• Oversee deep cleaning schedules for kitchen and machines.

• Ensure proper handling of expired items and hazardous waste.

• Check all machines, fridges, and coffee equipment for issues.

• Coordinate with pest control, maintenance, and compliance officers.

⸻

9. Inn