Branch Manager (Retail Store)

Good understanding of sales skills and the ability to persuade.

Organization and the ability to distribute tasks and arrange time.

Commitment to occupational health and safety standards.

The ability to communicate with different personalities.

Proficiency in analytical skills and discovering development opportunities.

The ability to conduct marketing research and identify opportunities

and challenges.

Proficiency in motivation skills and collaboration with the team.

Good character and good appearance

Languages required for the job:

English - Good

Salary:

5500 Saudi Riyals

Other allowances and benefits:

Medical insurance

Commissions and incentives

This position is available for:

Saudi citizens only

Minimum education level:

High school diploma as a minimum

Minimum experience level:

Intermediate level (1 to 5 years of experience)

1. Store Operations & Brand Standards

• Operate the store according to AUR’s Standard Operating Procedures (SOPs) and brand identity.

• Maintain top-tier cleanliness and organization in all store zones including customer area, kitchen, and storage.

• Conduct regular inspections for equipment, lighting, music, and signage.

• Ensure full compliance with food safety, hygiene, and health authority regulations.

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2. Inventory & Stock Management

• Conduct daily and weekly stock counts and reconcile with system data.

• Implement and monitor FIFO to reduce wastage and maintain freshness.

• Regularly check for expired or damaged stock and remove immediately.

• Maintain accurate records of all inventory activity and transfers.

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3. Ordering & Stock Availability

• Forecast and place orders on time to ensure optimal stock levels of raw materials and packaging.

• Work closely with the supply chain or procurement team to avoid out-of-stock issues.

• Track fast-moving and slow-moving items and adjust orders accordingly.

• Follow up on deliveries and communicate delays or discrepancies.

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4. Sales, Revenue & Cash Management

• Oversee daily cash handling and verify cash vs POS sales reports.

• Report and escalate discrepancies immediately.

• Monitor sales performance and promote upselling strategies.

• Ensure all coupon transactions are archived with receipts for auditing purposes.

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5. Customer Experience & Google Ratings

• Guarantee smooth service, product quality, and speed of delivery.

• Handle customer complaints gracefully and implement preventive measures.

• Actively monitor and improve Google and delivery platform ratings.

• Train staff on hospitality and how to deal with unhappy customers.

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6. People Management & Leadership

• Supervise daily tasks and staff scheduling for full coverage and efficiency.

• Hold daily briefings, weekly check-ins, and regular coaching.

• Enforce discipline, grooming, hygiene, and punctuality standards.

• Promote teamwork and a positive work culture.

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7. Communication & Reporting

• Attend weekly meetings and present store updates, needs, and performance.

• Prepare and submit daily, weekly, and monthly reports:

• Sales and cash collection

• Inventory movement

• Staff attendance and performance

• Customer incidents or complaints

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8. Hygiene, Maintenance & Compliance

• Oversee deep cleaning schedules for kitchen and machines.

• Ensure proper handling of expired items and hazardous waste.

• Check all machines, fridges, and coffee equipment for issues.

• Coordinate with pest control, maintenance, and compliance officers.

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9. Inn

Tasks:

• Receiving customers, understanding their needs, and providing appropriate solutions.
• Presenting products or services professionally to highlight their competitive advantages.
• Achieving individual and monthly sales targets.
• Preparing and executing sales transactions and issuing invoices accurately.
• Building long-term relationships with customers to enhance loyalty.
• Addressing complaints or inquiries and following up until resolved.
• Monitoring product availability and coordinating orders with relevant departments.
• Providing regular reports on sales, performance, and market observations.
• Participating in promotional campaigns and exhibitions if available.

Job Details:

• Salary: Between 45005500 Saudi Riyals (determined after the interview based on experience and competency).
• Working hours: 8 hours daily (evening shift).
• Working days: 5 days a week (2 days off)