Join Our Team as a Call Center Executive!A well reputed company is seeking a highly motivated and customer-centric Call Center Executive to join our team in Riyadh, Saudi Arabia. This is a full-time position. As a Call Center Executive, you will play a vital role in providing exceptional customer service and support to our clients.
Responsibilities:- Answer inbound calls promptly and professionally, providing accurate information and assistance to customers.
- Make outbound calls as required, following up on customer inquiries or providing updates on services.
- Resolve customer complaints and issues efficiently and effectively, escalating complex cases to the appropriate department when necessary.
- Maintain accurate records of customer interactions and transactions, updating databases and systems as required.
- Adhere to company policies and procedures, ensuring compliance with industry regulations.
- Contribute to a positive and supportive team environment, collaborating with colleagues to achieve team goals.
- Identify and escalate potential service or product improvements to management.
- Maintain up-to-date knowledge of company products and services.
Qualifications:- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Proven experience in a call center environment is preferred but not essential for the right candidate.
- Strong problem-solving abilities and ability to handle challenging situations with professionalism.
- Proficiency in using computers and relevant software applications.
- Ability to work effectively both independently and as part of a team.
- Excellent time management and organisational skills.
- Fluency in English is essential; fluency in Arabic is highly advantageous.
27 days ago
5,000 / Month
